Brandon was very kind and thorough throughout the process. Thank you.
3/28/2026
Huan Z. VERIFIED CUSTOMER
Christian was professional, helpful, and easy to work with throughout my visit. He clearly explained the maintenance services and also helped address the rear shock issue under warranty, which I really appreciated. The communication was smooth, and the overall service experience made me feel taken care of. Thank you, Chris and the Crown Lexus team.
3/28/2026
Austin F. VERIFIED CUSTOMER
It was my first time getting my vehicle serviced at A lexis dealership and I was impressed by how smooth it went and how she was able to set up an Uber for me to go to the gym while my car was serviced
3/28/2026
Michael R. VERIFIED CUSTOMER
Well, I always appreciate the customer service that I received from my primary contact Kay, the service took way too long at which K also noticed and made a couple calls to see what was going on. Finally, I was told my car was ready after I had been waiting in the lobby for hours. Just to walk outside and to have to wait for another 30 minutes while the guys outside we’re joking around and I was kind of disappointed because this took half of my day off.
3/28/2026
Robert F. VERIFIED CUSTOMER
Yes, I am completely satisfied as always. Tony always goes above and beyond and makes my experience very pleasant and painless.
3/28/2026
Nicanor S. VERIFIED CUSTOMER
ekijah is great and very thorough. great experience
3/28/2026
Vincent F. VERIFIED CUSTOMER
service was excellent from start to finish. No issues with car as of yet, recommendation given will be taken into consideration.
3/28/2026
Caroline B. VERIFIED CUSTOMER
My experience today was superb, just as my previous experience with Lexus Las Vegas. Explanation was clear and concise. Everyone at Lexus was professional and respectful. I love Lexus!!!
3/28/2026
Duane D. VERIFIED CUSTOMER
Aaron always does an outstanding impression with his service and professionalism.
3/28/2026
Priscilla J. VERIFIED CUSTOMER
Detail service is excellent and fast, I’m so grateful!
3/28/2026
Noelle J. VERIFIED CUSTOMER
Joel is very helpful, knowledgeable, and professional. Thank you so much.
3/28/2026
Madeline V. VERIFIED CUSTOMER
Very friendly and accommodating. Kept me informed.
3/28/2026
Derrick K. VERIFIED CUSTOMER
Hello, I was serviced by Erik and not Vy Nguyen. Although Erik is the service manager, he didn’t hesitate to help out when he saw customers waiting in line. Erik’s service was top notch and he was very pleasant and knowledgeable. I felt valued as a customer. Thank you Erik for a wonderful experience!
3/28/2026
Jordan S. VERIFIED CUSTOMER
This was actually the best experience I've had. And I've been coming here for years. Even though my car did have a water pump that went out Vy, the service manager, and the technician all handled my situation with honesty and care. The replacement ended up costing less than I was quoted. Most places probably would've still charged that amount but Lexus didn't. That really impressed me and instilled my trust in the dealership and service dept as a whole. I won't ever buy a car or take a car for maintenance anywhere else.
3/28/2026
Leslie A. VERIFIED CUSTOMER
I was very happy with my service experience. Jeff was knowledgeable, organized, and helpful. He called me as soon as my car was ready, which was actually earlier than requested. I would highly recommend Jeff and everyone else I interacted with during the drop-off and pick-up process. Thank you!
3/28/2026
Dean W. VERIFIED CUSTOMER
Great service
3/28/2026
Paulo Z. VERIFIED CUSTOMER
The customer service is great when it comes to kindness like miss V and Sergio. When it comes to organization with your schedule you **** DRY!
What was supposed to be a 90 minutes became a FOUR HOURS deal and this is not the first time you take forever! So, I will do whatever I can to avoid going there.
Thanks.
3/28/2026
Therese P. VERIFIED CUSTOMER
Nick was very professional, knowledgeable, thorough, and explained things well. Excellent!
3/28/2026
Valerie I. VERIFIED CUSTOMER
The personnel were all very courteous and friendly. My only complaint was that it took 2.5 hours to install some mud guards and locking wheel nuts. The service manager made it right for my long wait and I left a happy camper.