The lug nut key fell off after my last tire rotation and instead of replacing it a regular lug nut was used. Not good. I will purchase it and install it myself at this point.
4/1/2026
Mary P. VERIFIED CUSTOMER
Juan was exceptional to work with! Very quick to respond and provided excellent service in providing updates on my vehicle and when my car was ready! 5 Star Service!
4/1/2026
Charles W. VERIFIED CUSTOMER
She was great
4/1/2026
Maria G. VERIFIED CUSTOMER
Great service from Adrian
4/1/2026
Michael M. VERIFIED CUSTOMER
better communication is needed about what is happening with the car.
4/1/2026
Zachary K. VERIFIED CUSTOMER
Great team all around. Exceptional service!
3/31/2026
Juan N. VERIFIED CUSTOMER
JM LEXUS NUMBER ONE
3/31/2026
Michale S. VERIFIED CUSTOMER
Eirik Kins and Billy are so amazing! They both truly listened to my concerns about my vehicle and what services I needed. Eirik was in touch with me during the day with updates , and that was so appreciated! I definitely would take my Lexus back to them. I feel totally comfortable with this dealership.
3/31/2026
Andrew G. VERIFIED CUSTOMER
I had an excellent service experience with Tony. From the moment I arrived, he was professional, attentive, and made the entire process smooth and stress-free. He kept me informed and clearly explained what my vehicle needed. I really appreciated Tony’s communication, honesty, and attention to detail. It’s clear that Tony truly cares about providing great customer service.
Thank you, Tony, for making the experience easy and pleasant. Lexus is lucky to have someone like you on their team.
3/31/2026
Charles H. VERIFIED CUSTOMER
Arturo is awesome! I thoroughly enjoy working with him. He is a valuable asset to your team !!
3/31/2026
Elvis A. VERIFIED CUSTOMER
Jerry Temores was an exceptional service personnel. He was so professional and demonstrated an incredible customer service skills whiles I was there. He came to me every 15 mins to let me know where they are with my vehicle and made sure am comfortable and not bored. He also followed up with me after my service and made sure the vehicle is running smoothly the way it should. I couldn’t have a better service personnel than Jerry. He is a keeper for a major company like Lexus. Elvis A
3/31/2026
Jemirth S. VERIFIED CUSTOMER
Commendation for Vahagn Nazaryan and Valet Team - LEXUS of Las Vegas (March 27th - 9:30AM) NX250 -
I am writing to express my appreciation for the service I received during my recent oil change. Vahagn Nazaryan is an outstanding employee who represents the Lexus brand perfectly with his expertise and great attitude. Additionally, your valet team works incredibly hard and remained friendly throughout my visit.
I believe the frontline sets a high bar, and I would love to see the higher-level service managers follow their lead by consistently acknowledging customers with an open, 'greet and smile' attitude. It makes a world of difference!
3/31/2026
Antonio E. VERIFIED CUSTOMER
Randy was excellent!
3/31/2026
Nancy S. VERIFIED CUSTOMER
Mark Gray always goes above and beyond as my service advisor, and I was completely satisfied with his service and attention to detail.
3/31/2026
Young M. VERIFIED CUSTOMER
They were very professional and courteous.
3/31/2026
Robert B. VERIFIED CUSTOMER
Great customer service! I appreciate being able to drop my car off and know that things will be done right. Thank you!
3/31/2026
Barney N. VERIFIED CUSTOMER
Five Star Service Thank You
3/31/2026
George F. VERIFIED CUSTOMER
John was very professional and a pleasure to deal with.
3/31/2026
Michael M. VERIFIED CUSTOMER
Jeff Miller is wonderful. Thank you very much Cleveland Lexus for having such a great guy working for you. Also, every time I do a survey like this and hit the submit button it goes blank so you might want to check that part of it out. But Jeff Miller is wonderful. A lot better than this survey. Thank you!