Tony was exceptional! Look forward to working with him in the future!
4/1/2026
Elisa A. VERIFIED CUSTOMER
Ashlee es una persona muy profesional y hacen un excelente trabajo
4/1/2026
Veronica I. VERIFIED CUSTOMER
Christian is outstanding. I can rely him to take care of my vehicle and customer service needs. Most recently,I called him when I had a mechanical breakdown, and I left him a voicemail message. He called me back even though he was gone for the day. He facilitated everything with a colleague, so I would have assistance and a loaner car when I arrived with a my vehicle in tow. When it comes to service, he is proactive and thorough.
4/1/2026
Christine H. VERIFIED CUSTOMER
Chris is an amazing advisor. He walked me through everything and answered all my questions. I always get great service at Crown Lexus! Thank you!
4/1/2026
Phillip H. VERIFIED CUSTOMER
I was disappointed when I found out that the tires I had arranged to be installed were sold out from under me and I had to use a loaner car and come back 10 hours later to pick up my car.
4/1/2026
Stephanie F. VERIFIED CUSTOMER
No explanation for the $30 increase for an oil change.
4/1/2026
Sherildan G. VERIFIED CUSTOMER
Turnaround time was quicker than expected
4/1/2026
Bobbi R. VERIFIED CUSTOMER
Arturo consistently demonstrates professionalism and a strong commitment to prioritizing customers’ concerns regarding their vehicles. He goes above and beyond to deliver customer care excellence, ensuring that each customer feels valued and supported throughout their experience.
4/1/2026
Denise O. VERIFIED CUSTOMER
Vy was very friendly and professional. I enjoyed working with her.
4/1/2026
Angelica Z. VERIFIED CUSTOMER
I was scheduled for a simple oil change appointment this morning at 10:30 am. My car was not registered as “checked in” and taken back until 11:45. During my wait I was not approached by any advisors or associates to update me on the prolonged wait time. During the 2.5 hours of my stay the store fire alarm was ringing the entire duration. I spoke with three associates before getting any kind of clarification on the prolonged wait time. I left without getting my basic oil change. As a former Lexus employee and daughter of a Lexus Service Director, I am unfortunately profoundly dissatisfied with the lack of timely service and poor communication from all parties.
4/1/2026
Patricia M. VERIFIED CUSTOMER
all good
4/1/2026
Luis M. VERIFIED CUSTOMER
The team handled the oil change quickly! Good job!
4/1/2026
Tracie B. VERIFIED CUSTOMER
I have worked with Cory a few different times. He is professional and accommodating. He is upfront and honest. Thanks for your help!
4/1/2026
Julia H. VERIFIED CUSTOMER
I am distressed that a front brake job cost over $600. I have been a customer for years and you couldn’t offer a discount. No one charges that much even with rotor replacement
4/1/2026
Daniel M. VERIFIED CUSTOMER
Sam was conscientious and helpful with me.
4/1/2026
Gordon H. VERIFIED CUSTOMER
Service was excellent, mainly due to the skills of Brandon. Thoroughly satisfied
4/1/2026
Madalyne C. VERIFIED CUSTOMER
Unfortunately, I brought my vehicle in, secondary to a rubbing sound. I was charged with a total inspection charge, in addition to reported brake work, that was revealed, post inspection. I wasn’t having any problems with my brakes. It was just the rubbing sound. I was charged a little over $1500.00. After payment, I left with my vehicle, and to my surprise, the same noise existed. I was given a loaner. Travis, called me on Tuesday, with a very sincere apology. Even though he stated that my brakes and front rotors needed replacement, that was not why I brought my car in for service.
4/1/2026
Ani K. VERIFIED CUSTOMER
Omar is awesome!! I appreciate his transparency and the great service he always provides!! Thank you Omar and JM Lexus!
4/1/2026
Roseann R. VERIFIED CUSTOMER
Completely satisfied Jeff was great in explaining everything.