Dear Manager,
I would like to take a moment to express my sincere appreciation for the exceptional service I recently received at Crown Lexus, particularly from Helen Kassel.
From start to finish, the entire experience was handled with a level of professionalism, honesty, and genuine care that truly stands out. Helen demonstrated not only strong expertise but also a sincere and customer-focused attitude that made me feel respected and well taken care of.
What impressed me most was her patience, clear communication, and attention to detail. She went above and beyond to ensure everything was handled smoothly and efficiently, without any pressure—just honest and professional guidance. This kind of service is rare and deserves recognition.
In today’s environment, where true customer service is becoming increasingly uncommon, Helen represents the high standard that defines Crown Lexus. Because of this experience, I will confidently recommend your dealership to others and will certainly return in the future.
Please extend my sincere thanks to Helen for her outstanding work.
Best regards,
Charles S
4/2/2026
Ruth D. VERIFIED CUSTOMER
Vy was great. Kept us informed and very pleasant and consumer oriented. She is a wonderful addition to the service employees. Roberto and Billy were also involved with our vehicle issue and we're also great. We have always had good experiences with the service department.
However, as for the actual service, we had to bring our brand new vehicle in three times (we live 50 miles away) with a loaner each time overnight or longer before we finally got a new tire. They never found the origin of the tire leak and apparently lexus would replace the tire only if the dealer provided proof of the leak even though the first time it went down to 23, second 27 and third 29. I thank the dealership and Rachael for trying their best and eventually providing for the cost of a replacement tire.
The other problem encountered is we have the tow package but need a 7 pin instead of 4 pin. It seems Lexus has the part for RX, NX, UX etc but not TX so we have to get it put on by an outside mechanic. We had no problem with service doing it for the RX we had before purcssing the TX. Again, this is not the fault of the dealer or service.
4/2/2026
Hugh K. VERIFIED CUSTOMER
Joel always does a great job and I appreciate his service.
4/2/2026
Jessica S. VERIFIED CUSTOMER
Great customer service!
4/2/2026
Jeffrey Z. VERIFIED CUSTOMER
Very responsive to questions, great customer service.
4/2/2026
Anis M. VERIFIED CUSTOMER
The loaner car was smoked in and it was dirty
4/2/2026
Travis M. VERIFIED CUSTOMER
Very attentive and cordial representative.
4/2/2026
Suzanne D. VERIFIED CUSTOMER
He was very professional and got my car in and out in the time promised.
4/2/2026
Pamela U. VERIFIED CUSTOMER
My Lexus app still says my backup rear view safety issue was not resolved. Did this get fixed or not??
4/2/2026
Dale C. VERIFIED CUSTOMER
Thanks
4/2/2026
Jack T. VERIFIED CUSTOMER
The team did a great job
4/2/2026
Sharon S. VERIFIED CUSTOMER
Cory was the best to work with. I will be needing new tires and I appreciate that he did not high pressure me into purchasing at this time. He explained the findings of my car inspection so that I understood. Thank you Cory!!!
4/2/2026
Harlan P. VERIFIED CUSTOMER
This was my first time working with Trevor. He was extremely helpful with all my questions I had about my service. I very much appreciate his knowledge in the service area. Thank you Trevor! I look forward to working with you again.
Doug
4/2/2026
CHARLES F. VERIFIED CUSTOMER
Always satisfied with service completed in a timely manner! Thank you
4/2/2026
Marcus W. VERIFIED CUSTOMER
Great service as always ????????????????
4/1/2026
Susan R. VERIFIED CUSTOMER
Maico, Was so nice and helpful. My experience today was exceptional because of his knowledge and and service. He is my favorite.
4/1/2026
Christian P. VERIFIED CUSTOMER
Sam was great. Very personable and nice when it came to going over what was and wasn’t needed with my service.