Mr David Ventura was professional, knowledgeable, patient, and accommodating.
5/25/2025
Maria K. VERIFIED CUSTOMER
Great job Sir for today service and also thank you for the offer to make schedule for detailing service.
5/25/2025
Jesse P. VERIFIED CUSTOMER
Great service and customer care.
Thank you
5/25/2025
Nerehida M. VERIFIED CUSTOMER
Anthony is the best!
5/25/2025
Joaquin G. VERIFIED CUSTOMER
Thanksyou Alyssa for your great customer service. I was very satisfied with the quality of service with my vehicle.I was there for two hours. I was impressed with the time my car was there.i was in and out in the exact time Alyssa said I would be. Thankyou once again for your services!
5/25/2025
Henry G. VERIFIED CUSTOMER
Wendy is the best from start to finish.
She answered all my questions with ease and really showed that she cared.
5/25/2025
Kathy W. VERIFIED CUSTOMER
Tyler is thorough, professional, and provides excellent customer service.
5/25/2025
Peter S. VERIFIED CUSTOMER
Great service!
5/25/2025
Debra K. VERIFIED CUSTOMER
Always love working with Danecia!
5/25/2025
Constantine G. VERIFIED CUSTOMER
Great service advisor as always
5/25/2025
Abraham K. VERIFIED CUSTOMER
Great professional and quick
5/25/2025
Bienvenido D. VERIFIED CUSTOMER
Thank you for the services you provided @Lexus Van Nuys.
5/25/2025
Keqiang Z. VERIFIED CUSTOMER
Excellent service!
5/25/2025
Sarah E. VERIFIED CUSTOMER
I dropped my car off at 10:30am and told an estimate of 2 hours. At 2:30pm, I called to see why it was still not ready and learned it was done but that no one had contacted me. It then took me calling back twice and 30 min to get an Uber back, so I was almost late for work, since I had to leave at 3:15. When I got into my car, I was told the air filter wasn’t changed because they were given the wrong size. I couldn’t wait since I’d be late to work, so my filter was not changed.
5/25/2025
Minh D. VERIFIED CUSTOMER
Wait time is a little bit long from 8:30 to 11
5/25/2025
Robert D. VERIFIED CUSTOMER
Faustino was excellent and we were in and out in about an hour.
5/25/2025
David Z. VERIFIED CUSTOMER
I took my vehicle to the Lexus dealership that I bought it from assuming that I was going to get the same service that I’ve always got and that I can trust them that was not the case they tried to sell me a $500 tire and tell me that my warranty is no longer acceptable and that I had a nail in my tire which I never had a nail in my tire It’s taken them over a year and a half to give me my second key for my car and I’m completely unsatisfied with the service that I received today they tried to lie to me swindle me. I kept asking questions. They said I’ll get back to you. I was sitting there for two hours all for them to do nothing to my car. I wasted my Saturday afternoon and I had to take it to another Shop where they told me what was wrong with my tire, which was nothing at all. They wasted my time tried to waste my money and now I no longer trust them. that is not the type of service someone should receive when they purchase a luxury vehicle from a luxury car dealership. I’m spending that much money and that’s the kind of service I received is ridiculous.