Lexus Monogram Service

Alejo was so friendly and helpful. He was quick efficient and made not only my car but myself was taken care of!

He was great

Just bought the vehicle. Had a flat tire that was replaced.

Best service ever very attentive great people

Anthony was terrific! He was so helpful, polite and answered questions with perfect clarity.

Danny was great! Top notch customer service! Very friendly and helpful!

Billy was great, he got me in and out of my service appointment. 5 Stars!!!!

No I am not satisfied.i went there the first time and they did an inspection on the car! Never did they say the rims were bent. Then the second time I was told they are bent?? It would be obvious the first time. When I questioned Ivan why is he telling me the second time he inspected the said that it was on the report the first time that I missed it! So when I saw him in person he changed the story that it was not on the first inspection report. Then I agreed to have him fix the rims but he did not tell me they were gray. Has he told me they were gray I would not agree. Who want 2 chrome and 2 gray rims???? Then after he changed the rims he told me the back rims were bad too!!!! Who operated like that? Why did he not tell me that before??? It's like he knew how to get money from me little by little. I feel cheated and misinformed. This service people are about commission not about helping. This survey will probably be going to Ivan and then tossed. There is no man in this world that would 2 gray rims and 2 chrome rims on there car. I am a woman and even I think that is tacky. For Ivan to refuse to give me a refund is absolutely disturbing. He also lied to me that he was going to dip the rims to be chrome but he wanted to trick me into driving off and then telling they could not find a place to dip them. I also called while I was there to an El paso rim store and they said they knew of no one in El paso that dips rims!!! I feel ripped off and defrauded of 1400.00.it took two and then three inspections to telle all 4 rims were bad but I was only told about the front at first then the back two when I went. Who would anticipate that kind of service?

He is always professional prompt and courteous

NA

Good customer service. Will be back next service. Thank you

Very good service experience. Louis did a great job.

Nice fast service

Terrific as always

Sam was awesome

Delilah was excellent, she went above and beyond!!

As always,,, very thorough and competent service. Curious and explained everything to my satisfaction

The car was ready same day & didn’t stay overnight. I was given a brand new UX for a loaner which I enjoyed. And I was notified that my car was ready ASAP.

Shedrick was very easy to work with and did a great job.

Jeffrey Miller provided excellent customer service. He was very thorough and courteous.