Everything is alway great when we take our car in for maintenance. Ashley took great care of us and explained everything to us. She’s very professional and knowledgeable and is always very kind to us and we appreciate her very much !
5/31/2025
Edwardo D. VERIFIED CUSTOMER
Excellent service. My service representative I call him Mr. V. was very professional and kind. I appreciate the care and professionalism. Well done!
5/31/2025
Jaime F. VERIFIED CUSTOMER
Always a pleasure to work with Alfred. Values my time. Keeps communication open with me. Advises as needed.
5/31/2025
Amy L. VERIFIED CUSTOMER
Jennifer was very nice, helpful and professional!
5/31/2025
Sonja N. VERIFIED CUSTOMER
Daneicia is always friendly fast customer service she’s aware of what my concerns are and timely she communicates and keep me informed on all that’s going on with my vehicle. I’m always appreciative of her very kind person.
5/31/2025
Henry Z. VERIFIED CUSTOMER
Good service
5/31/2025
Martha L. VERIFIED CUSTOMER
Very friendly and helpful he answered all my questions always a pleasure talking to him
5/31/2025
Veronica E. VERIFIED CUSTOMER
Jake is new to me and so far he has been great.
5/31/2025
Marialuisa M. VERIFIED CUSTOMER
I was treated with the utmost respect and felt the replacement sunroof on my '23 NX350 was their main focus. My vehicle was returned washed & detailed. The Service Dept makes every effort to make the process as seamless as possible.....even when we have to pay....much thanks!
5/31/2025
Joann C. VERIFIED CUSTOMER
Courteous and professional
5/31/2025
Angela M. VERIFIED CUSTOMER
I had an Infiniti which was an absolute nightmare. The transmission (and many other components) went when there was only 40k miles on the car and Infiniti gave me the hardest time so to go into a Lexus service center for the first time as a new customer and be taken care of so well by Xavier was so refreshing! I will be a lifetime Lexus customer and eventually when it’s time to purchase another car I will be using this dealership simply because of my experience with the service team/Xavier. You guys truly are the best and please send my many thanks to Xavier for everything! The loaner car, the efficiency, the communication, etc.
5/31/2025
Kevin E. VERIFIED CUSTOMER
Very professional and good service.
5/31/2025
Marlon M. VERIFIED CUSTOMER
awesome service
5/31/2025
Carol E. VERIFIED CUSTOMER
Elda was fantastic. She’s very knowledgeable, friendly and takes the time to explain everything. She also went out of her way to get ny service completed as quickly as possible. Elda is a great employee!
5/31/2025
Tracy W. VERIFIED CUSTOMER
I had a wonderful experience. Joel was very helpful and the process was so smooth.
5/31/2025
Suelar W. VERIFIED CUSTOMER
That will be fine
5/31/2025
Jovan G. VERIFIED CUSTOMER
Thank you for a job well done
5/31/2025
Cristobal G. VERIFIED CUSTOMER
El servicio fue excelente me encantó quedé muy satisfecho como me atendieron muchísimas gracias del uno al diez doy un diezmo gracias por todo
5/31/2025
Naya M. VERIFIED CUSTOMER
I had an excellent experience at Keyes Lexus thanks to the outstanding service provided by Bill Horvat. He was professional, attentive, and genuinely cared about ensuring everything went smoothly with my vehicle.
Bill took the time to explain each step, answered all my questions with patience, and made the entire process seamless and stress-free.
It's rare to come across someone who combines deep knowledge with such a warm and respectful approach.Thank you, Bill, for your exceptional service — and thank you, Keyes Lexus, for having such a dedicated team member!
5/31/2025
Carlos L. VERIFIED CUSTOMER
My vehicle was not washed and cleaned, for a Lexus dealership to skip this part of the high end experience was a very bad experience. When they called to tell me my vehicle was ready I had an expectation that my vehicle was completely ready for delivery.