Adam always does a great job. Appreciate Cordiss getting me in so quickly. Superior service as always
5/31/2025
Ana P. VERIFIED CUSTOMER
Thank you for the job performed in my Lexus. Thank you Joe.
God bless you all!!!
5/31/2025
Harris K. VERIFIED CUSTOMER
Very professional. I was very comfortable with whole experience of having my car serviced.
5/31/2025
Patricia R. VERIFIED CUSTOMER
Paul Cooper provided excellent customer service! He explained the process and confirmed my car had updated software;)
Thank you !!!
5/31/2025
Robert N. VERIFIED CUSTOMER
One of the best service attendant I have ever had, great company employee, she was direct, honest and took care of my vehicle need . Love JM Lexus , it's a special place to me and family .
5/31/2025
Cleotonia H. VERIFIED CUSTOMER
He’s absolutely amazing!!! He was professional and, he even talked to me about the importance of keeping up on my car maintenance in a timely manner. I’ve never in all my years as a Lexus customer, had anyone explain my service appointment to me in detail. He confirmed that I was aware that there was a crack in front of car. I would prefer to deal with Jeffrey for all future appointments. I now understand why I should take better care of vehicle and, how proud I should be to own a Lexus. Thanks, Mr Jeffrey!
5/31/2025
Verginia V. VERIFIED CUSTOMER
U guys are all amazing
5/31/2025
Fran A. VERIFIED CUSTOMER
Adam and the rest of the metro Lexus service team are the best! Professional , fast, thorough and so kind! Thanks for a great job !!
5/31/2025
Anne R. VERIFIED CUSTOMER
Paul answered my questions promptly. He was knowledgeable and courteous .
5/31/2025
Alana V. VERIFIED CUSTOMER
Exceptional customer service!
5/31/2025
Harvey M. VERIFIED CUSTOMER
Very candid with his remarks.
5/31/2025
Mabel M. VERIFIED CUSTOMER
I am very happy,services is always excellent .
5/31/2025
Aaron F. VERIFIED CUSTOMER
Sam was wonderful to work with in every way, and I hope to work with him in the future. He was kind professional and was most eager to help us. We were grateful to work with him.
5/31/2025
Catherine B. VERIFIED CUSTOMER
Not aware had to purchase new tire until went to pick up car - impression would be able to plug
5/30/2025
Lori O. VERIFIED CUSTOMER
None at this time
5/30/2025
James G. VERIFIED CUSTOMER
Even though I made an appointment well in advance, I was made to wait a half hour before even speaking to Danial Whittingham. No one came to me to let be know there would be a delay. I was just made to wait. When I finally met with Daniel, he said the total time for the service would be one and a half to one and three quarters of an hour. All told I was there for two and a half hours. The only explanation given by Daniel was that he was **** with another customer. In other words, his problem dealing with a customer became my problem. I would have expected that one of the other dozen service managers there could have covered for him, but that didn’t happen. I did receive a call and apology from Karen Reiner, which I appreciated. It calmed me down but didn’t excuse the service I received.
5/30/2025
John S. VERIFIED CUSTOMER
Joel and the service manager were outstanding in every aspect. Great team, great customer relations. Well done!