I waited an extreme amount of time and discussed with your service mgr - he apologized and has made some concessions for future visits.
6/10/2025
Alba G. VERIFIED CUSTOMER
Excellent service and professionalism from Leo, a kind person who attended to me promptly and resolved my concerns.
6/10/2025
Barbara C. VERIFIED CUSTOMER
Jeremy was friendly and knowledgeable! I enjoyed working with him!
6/10/2025
Hai Lan. VERIFIED CUSTOMER
Great job done and great service from Adrian Todd thanks ☺️
6/10/2025
Ann R. VERIFIED CUSTOMER
Joe S. Was fantastic. Best service advisor at JM Lexus!
6/10/2025
Gregory N. VERIFIED CUSTOMER
Travis was fantastic!
6/10/2025
Bernice T. VERIFIED CUSTOMER
thanks Justin for always being so pleasant
6/10/2025
Kristine N. VERIFIED CUSTOMER
She was very friendly and welcoming. It’s my first time being serviced here with Lexus so great first experience
6/10/2025
Melissa S. VERIFIED CUSTOMER
Faustino always makes me feel like I’m family when I come in to get my vehicles serviced. I literally revolve my appointment around his availability thank you Lexus of Ontario for having people like Tino to take care of us and our vehicles.
6/10/2025
Edward K. VERIFIED CUSTOMER
I was treated with courtesy and i appreciate the complimentary service. Xaiver was very professional and knowledgeable.
6/10/2025
Olushola W. VERIFIED CUSTOMER
I WAS TREATED WELL. IF THERE IS ANY ISSUES THAT ARISE ON THE RECENT SERVICE, I WILL CALL AND LET YOU KNOW.
6/10/2025
Marco R. VERIFIED CUSTOMER
I was disappointed that my car was returned to me dirty after a diagnostic service. In all my previous visits to Lexus of Las Vegas, my vehicle was always washed and cleaned before being returned, which I appreciated as part of the overall customer experience. This time, however, that didn’t happen, and it left me feeling that the level of service had declined. I hope this was just an oversight and not a new standard, as I’ve always expected a high level of care and attention from your dealership.
6/10/2025
Tjahjana W. VERIFIED CUSTOMER
I like to know what is being done in my 1st service call (5000 miles) for this car.
Anthony was very busy. He is very good, but he has to handle so many people.
No chance to discuss with him after the service.
6/10/2025
Stephanie B. VERIFIED CUSTOMER
Thank you for your followup
6/10/2025
Mary D. VERIFIED CUSTOMER
Not necessary.
6/10/2025
Lizzie A. VERIFIED CUSTOMER
The visit was my first and it was a very good experience.
6/10/2025
Dario V. VERIFIED CUSTOMER
Excellent service by Brandon! I appreciate his help and commitment to a great service