Bill is professional and efficiently takes care of your car issues. I recommend working with Bill for all of your car problems.
6/27/2025
Gordon H. VERIFIED CUSTOMER
He was excellent.
6/27/2025
William R. VERIFIED CUSTOMER
Very happy with Justin and service crew we value their opinions!!!!
6/27/2025
John K. VERIFIED CUSTOMER
I miss the cookies in your showroom while waiting for my car.
6/27/2025
Fay A. VERIFIED CUSTOMER
Excellent service as always
6/27/2025
Barbara W. VERIFIED CUSTOMER
Awesome service! Promised me a time and honored the time!
6/27/2025
Julie S. VERIFIED CUSTOMER
The service process always goes so smooth. Thank you
6/27/2025
Teri T. VERIFIED CUSTOMER
Thank you for replacing my side panel that was lifting.
6/27/2025
Helena T. VERIFIED CUSTOMER
When I drove in, I was told that my front tires were not aligned properly. This was determined just by driving in. I did not trust that just by driving in that this could be determined, so the representative said they would get the car up and show me (by picture or video I assumed). A link was sent by text but it was only a work order form and not a picture or any data showing the misalignment. Then I received a text that I could pay ahead of time. That was all the information I received. Another representative came to inform me that my car was ready because mine was at lunch so I did not bring this up. The receipt showed there was slight misalignment and that an adjustment was done but the new representative did not go over this. He just wanted payment. I saw this later.
6/27/2025
David P. VERIFIED CUSTOMER
My first visit to Metro Lexus was positive. I interacted with 4 people and everyone was super helpful.
6/27/2025
Jiraporn B. VERIFIED CUSTOMER
My IS 300 F. Have scratch , mark in front of passenger door. So I brought car to JM and requested Joseph to be my Advisor because I know, he will taking care and trust service car care from Joseph Storozynsky. He has such a great knowledge , professional , great advice , honest , great personality and fair cost. However I been in JM Lexus many years, had have car service with different Service Advisors , but Joseph, he is different , he is the Best at JM Lexus.
I give 5 stars rate and outstanding customer service satisfaction. Thank you Joseph. Looking forward for the next time .
6/27/2025
Suravi N. VERIFIED CUSTOMER
Alejo was extremely helpful and communicative throughout the repair process. He made sure to keep me updated, answered all my questions patiently, and followed through on everything he promised. He even went the extra mile by making sure my car was fully charged and washed before I picked it up. I really appreciated his professionalism and care, especially at the end of a frustrating situation.
6/27/2025
Lynn S. VERIFIED CUSTOMER
Always treated as a valued customer
6/27/2025
Morine F. VERIFIED CUSTOMER
Consistently excellent service !
6/27/2025
Richard B. VERIFIED CUSTOMER
Very helpful. A nice experience. Very comfortable waiting area.
6/27/2025
Paul R. VERIFIED CUSTOMER
Chris did a great job with the service on my vehicle. He was very respectful and kept me updated as the service/repairs were done. He remembered some family plans I had commented on. That’s personal service!