I had a fantastic experience during my recent Lexus service, thanks to Hugo. From the moment I arrived, he made me feel truly valued and welcomed as a guest. His professionalism, attention to detail, and clear communication stood out. Hugo went above and beyond to ensure everything ran smoothly and exceeded my expectations. Exceptional service—thank you, Hugo!
7/7/2025
Lizette M. VERIFIED CUSTOMER
Alex took care of my vehicle with care. I appreciate the fact that he was caring and looked into my issue. He gave me peace of mind. Thank you!!
7/7/2025
Wanda M. VERIFIED CUSTOMER
Kay my service writer is always joy to work with.
7/7/2025
Helena D. VERIFIED CUSTOMER
Thank you
7/7/2025
Richard G. VERIFIED CUSTOMER
Great. Service
7/7/2025
Shiv V. VERIFIED CUSTOMER
My car service was completed in promised time frame.
7/7/2025
Anthony M. VERIFIED CUSTOMER
Daniel was excellent as usual. One issue is the Spanish speaking radio station in the longe. You may want to change to 101 lite FM.
7/7/2025
Dorothy A. VERIFIED CUSTOMER
Everyone at the staff and I dealt with was very nice and attentive. The service was great and the whole experience of buying a car was very pleasant.
7/7/2025
Erika G. VERIFIED CUSTOMER
Jesse was great will definitely be coming back to Jesse
7/7/2025
Or Gloria. VERIFIED CUSTOMER
Thank you fir gaving the best service tech Jesse Colon
7/7/2025
David B. VERIFIED CUSTOMER
Rapidly got me in for vehicle service and kept me apprised of how the repairs were proceeding
7/7/2025
John M. VERIFIED CUSTOMER
We are visiting from out of state and we were planning on leaving Monday. Alejo was very helpful to ensure that we got our tire fixed in a timely manner so we would not have to stay longer. The service was absolutely fantastic.
7/7/2025
Lourdes D. VERIFIED CUSTOMER
It took longer time this time but it’s kinna ok.
7/7/2025
Laura R. VERIFIED CUSTOMER
Jesse was terrific! He listened to what I needed and helped me have my car back in a timely fashion.
7/7/2025
Mary S. VERIFIED CUSTOMER
Bill has always been a competent and informative service advisor and the only reason I drive from DTLA to VAn NUys for my Lexus service.
Please know that 5 Star service is behind the door of Keyes Lexus with Bill Horvath. M.A. Singer
7/7/2025
Dina R. VERIFIED CUSTOMER
Best rep I have ever dealt with because of the excellent service I return.
7/7/2025
Susan A. VERIFIED CUSTOMER
Excellent customer service and communication was great!
7/7/2025
Gredelio C. VERIFIED CUSTOMER
I said thanks very much to Mr. for his professionalism and kindness.
7/7/2025
John N. VERIFIED CUSTOMER
All good
7/6/2025
Stephanie D. VERIFIED CUSTOMER
Michael did a great job of explaining the type of service needed and he kept me updated throughout the process. I was extremely satisfied with the high level of service he provided.