Had to wait an hour before he saw me ti do the check in for the service. Then he told me thta it will take less than an hour to finish the service. An hour and a half later, no calls from him. Took 3 calls before he picked up and said car will be ready in 10 more minutes. That extended to 40 minute of wait and he didn"t even talk to me again. He just gave the paperwork to the reception and i had to pay there. Then it took another 30 minutes to finally get the car. Very sloppy service.
7/6/2025
Tracy W. VERIFIED CUSTOMER
Very pleased
7/6/2025
Michael W. VERIFIED CUSTOMER
Sam was excellent. He kept me up to date through my entire service appt.
7/6/2025
Melvin F. VERIFIED CUSTOMER
Excellent
7/6/2025
Kristie O. VERIFIED CUSTOMER
The wait was too long for my oil change .
No updates on my car thru the app.
No communication with my representative.
No other associates would help me I had to wait for my representative to come back from lunch to get status on my vehicle.
7/6/2025
Kristin V. VERIFIED CUSTOMER
Huge thanks to Cory and the service team at Lexus of Omaha! Always professional, quick, and thorough. Cory goes above and beyond every time—makes servicing my car completely stress-free. Highly recommend!
7/6/2025
Amelia T. VERIFIED CUSTOMER
Good and quick service. Chris was very informative.
7/6/2025
Swanola C. VERIFIED CUSTOMER
Great timely service
7/6/2025
Jere G. VERIFIED CUSTOMER
Alejandro was GREAT!!!!!
7/6/2025
Eric T. VERIFIED CUSTOMER
Adam was very informative and a wonderful addition to the service department! Keep up the good work Adam!
7/6/2025
Ping G. VERIFIED CUSTOMER
Clean facility. If only waiting time could be shorter
7/6/2025
Archie S. VERIFIED CUSTOMER
N/A
7/6/2025
Dolores D. VERIFIED CUSTOMER
Excellent job
7/6/2025
Micheal M. VERIFIED CUSTOMER
Excellent service!
7/6/2025
Saleem A. VERIFIED CUSTOMER
Thanks for your service
7/6/2025
Dennismund L. VERIFIED CUSTOMER
NA
7/6/2025
Daniel P. VERIFIED CUSTOMER
Tony Hang is great, personable, and professional. He delivers an extremely high degree of customer service that makes me look forward to going to the dealership each time hoping to see him again. He represents the Lexus brand well!
7/6/2025
Joey S. VERIFIED CUSTOMER
Awesome job
7/6/2025
George D. VERIFIED CUSTOMER
Ivan is always excellent! It’s a pleasure doing business with him! Great service advisor!!
7/6/2025
Faith P. VERIFIED CUSTOMER
Great team, mr Ivan and team always takes good care of us! Great professional service each time! Thanks