Very professional but friendly, great representative of your company
7/12/2025
Pamela R. VERIFIED CUSTOMER
Always exceptional!
7/12/2025
Mohammad J. VERIFIED CUSTOMER
Great person
7/12/2025
Michael B. VERIFIED CUSTOMER
Justin was efficient and kept me informed.
7/12/2025
Alan T. VERIFIED CUSTOMER
My service agent was very professional and informative, and is an asset to your company, it’s staff like her that keep me coming back and wanting to purchase another Lexus in the future, thank you, Lexus for exceeding my expectations and standing out from all other dealers in the area.
7/12/2025
Joanna W. VERIFIED CUSTOMER
Maico Williams was excellent and work very professional
7/12/2025
Micheal B. VERIFIED CUSTOMER
Friendly, helpful and empathetic. Thanks.
7/12/2025
David T. VERIFIED CUSTOMER
Delilah was a joy to work with.
7/12/2025
Johnnie A. VERIFIED CUSTOMER
Maico is an amazing service advisor! He always does his best to give the best experience with our Lexus vehicle. He goes above and beyond for us and we are very grateful every time we go to service our Lexus!
7/12/2025
Nicole N. VERIFIED CUSTOMER
Joseph provided excellent service as well as all the technicians. I’m very happy. Thank you. The
7/12/2025
Robert M. VERIFIED CUSTOMER
Very happy with Hector. Enjoyed my time at the dealership.. Would recommend Hector and the dealership.
7/12/2025
Richard L. VERIFIED CUSTOMER
Sam was OUTSTANDING! He was courteous, professional and worked diligently to resolve my concerns. He is an asset to JM Lexus and exemplifies the principles of excellent customer service. A true professional!
7/12/2025
Natalie R. VERIFIED CUSTOMER
My car is immaculate, everyone was super nice and helpful. And the pricing seemed very good! Can’t ask for more!
7/12/2025
Helen H. VERIFIED CUSTOMER
Under promises, over delivered.
7/12/2025
Robert R. VERIFIED CUSTOMER
The bad: when the amp started shorting out intermittently, I was told a few times by the service guys that we can’t do anything if the radio is working at the moment, causing me to deal with a total failure out of warranty.
The good: Karen was able to secure 50% coverage on another refurbished amplifier, and seemed to understand that maybe i got a bad deal, so to speak. The solution was kind of suggested by me, but she went to bat for me and made it happen. By taking care of it, at a fair price and in an acceptably timely way,she made it convenient for me and my busy schedule. My faith in the dealership has been restored, so hats off to her for a great job. Everyone else I dealt with were courteous and professional
7/12/2025
Wendell H. VERIFIED CUSTOMER
Jessie was friendly, professional and thorough.
7/12/2025
Bambi C. VERIFIED CUSTOMER
Excellent service!! Jhordanth was so friendly and helpful!
7/11/2025
Wilhelmena M. VERIFIED CUSTOMER
Shedrick was responsive, timely and knowledgeable. He worked with me to get the services I needed within my budget. While I have worked with Carlos Nunez for over 20 years and two cars and felt he was the best part of JMLexus, I am very pleased with Shedrick and look forward to the same level of professional responsive service.
7/11/2025
Linda F. VERIFIED CUSTOMER
Thank you for helping me!!!
7/11/2025
Juli K. VERIFIED CUSTOMER
If I'm getting another email about my recent experience to fill out, then why would I fill this out, too?