I was very happy with Travis but your technology person did not fix my problem that he said he fixed. I asked if the blind spot detection can be changed to beep rather than blink I was told yes and that I was fixed. It is not fixed and I am sure if it can be fixed as Google AI can not answer either.
7/12/2025
James C. VERIFIED CUSTOMER
Corey always does a great job…
7/12/2025
Cathy H. VERIFIED CUSTOMER
This Lexus dealership, in El Paso , is the most disorganized Lexus dealership we have ever dealt with. The scheduled service appointments are a rip off and the amount of time it takes is RIDICULOUS! Waiting 5-6 hours to rotate tires is unacceptable. In addition, it’s difficult to know what services are necessary because calls, texts and emails are NOT aligned. We are contemplating driving to Abq for future appointments or trading in our car to get a different dealership all together.
Arturo was very nice and tried accommodating my disdain. However, I am pretty much done with Lexus.
7/12/2025
David B. VERIFIED CUSTOMER
Thanks for Service and Loaner Car. Everything looks good.
7/12/2025
Evie G. VERIFIED CUSTOMER
Ivan was very professional and provided the best customer service I’ve experienced.
7/12/2025
Michael L. VERIFIED CUSTOMER
Great job
Thanks
7/12/2025
Theresa W. VERIFIED CUSTOMER
The staff is very professional
7/12/2025
Debra T. VERIFIED CUSTOMER
Great job on taking care of my dead battery within two hours of my arrival
7/12/2025
Natalie V. VERIFIED CUSTOMER
Everything was good
7/12/2025
Shorty G. VERIFIED CUSTOMER
Very satisfied with service, no complaints. Will return in the future. Thanks
7/12/2025
Jesse R. VERIFIED CUSTOMER
Great service will be back thank you
7/12/2025
Julius R. VERIFIED CUSTOMER
Always satisfied dealing with Joe.
7/12/2025
Brian T. VERIFIED CUSTOMER
Always pleased with the service!
7/12/2025
Trent B. VERIFIED CUSTOMER
Great service!
7/12/2025
Wilson R. VERIFIED CUSTOMER
Wendy is extremely nice a professional look forward to coming back
7/12/2025
Terry T. VERIFIED CUSTOMER
The service was prompt and done correctly. Attention to detail.
7/12/2025
Alice G. VERIFIED CUSTOMER
He went above and beyond to resolve my issue. Much appreciated
7/12/2025
Samir H. VERIFIED CUSTOMER
Thank you Ernesto for your outstanding customer service!!! You were professional and I appreciate your solution oriented mindset.
7/12/2025
Ngozi G. VERIFIED CUSTOMER
Wendy is the best! She is incredibly helpful and talks through all my options and the the services that are recommended for my vehicle.
7/12/2025
Maureen C. VERIFIED CUSTOMER
Very happy. Ryan always deliver exceptional service above and beyond.