Lexus Monogram Service

Everybody was so nice.Vince always go over and beyond to mk me feel comfortable in the work performed on our car.

The process just got easier. I was in and out of the service center in 20 mts

I had wonderful customer service.

Everything is just good like usual. Happy with Van nuys lexus and anothony.

My vehicle was in shop over 1 week. Brought in for a rear bumper scratch and and separate issue of scratches on side panel from a car wash. My service advisor was a very poor communicator. Even though the bumper was done on day 1 I heard nothing from my advisor until Monday at 1pm. The paint guy looked at it on Thursday and despite advisor telling me he’s have an estimate Friday I had to call repeatedly trying to get status. Was told it was done and went to pick up on Tuesday and it had not been touched. Eirik, the service manager got involved and had it back by Thursday and it looks great. Thanks to the service manager getting involved the work was finally done.

Excellent service Thank you very much

What was needed was explained to me and the cost was as quoted.

She is an excellent service representative. Give her a big thumbs up.

He was amazing! I had to wait a little longer than expected and yet he took exceptional care of me and my car. I went in to brag about the experience to others throughout the day. Appreciate the fabulous service!

I want to express my appreciation to my service man for taking care of.my car an for the extra care for my car Mr Santos was quite helpful thank you.

He was extremely knowledgable & informative! Answered all of my questions & made sure I understood. I appreciate this level of care as I do not know a lot about cars and depend on Lexus to be honest and truthful. He made sure I felt understood and heard my concerns! Great employee !!!

Helpful, friendly and informative staff.

Robert was amazing! Professional, patient and very knowledgeable. He made me feel at ease and explained what and why I needed what I did so my car can perform at its best and how it should. Thank you so much Robert for being amazing and going above and beyond to help me out. See you soon!

Coupons sent to customers for services would be helpful. Haven’t received any.

Happy customer.

Dear Lexus Team, I’m writing to express our disappointment with the recent service experience at Lexus Las Vegas. While we understand the demands placed on your service team daily, our latest visit left much to be desired and did not reflect the level of service we’ve come to expect from the Lexus brand. The primary reason for our visit was to have the A/C system inspected. While the vehicle is out of warranty, it has under 50,000 miles. After inspection, we were told the system required reprogramming, replacement of the servo, and a recheck for proper operation at cost of $2,200. Given the relatively low mileage, we feel this is a manufacturer issue that shouldn’t fall entirely on the customer. Due to time constraints—my wife needed to pick up our children—she asked the technician to reassemble the vehicle and reschedule the service. The car was dropped off around 10 a.m., but we didn’t hear back until after 3 p.m. Additionally, the service person did not demonstrate the level of professionalism we’ve previously experienced. Upon requesting a loaner, my wife was simply handed the keys without any further explanation or assistance. When we had questions, the responses we received were vague, such as “I’m not sure” or “I don’t know.” After being loyal Lexus customers for over a decade and always regarding the brand as luxury and reliability, this experience has unfortunately caused us to reconsider our future with Lexus same as other luxury brand. Sincerely,

Very professional and aware of my needs

Great work!

Tony was exceptionally excellent

thank you!