Delilah is knowledgeable, responsible, caring and an absolute pleasure.
7/18/2025
Maria S. VERIFIED CUSTOMER
Ashley was very attentive and kept us informed about any updates with the service status of our Lexus.
7/18/2025
Denis Y. VERIFIED CUSTOMER
Good job
7/18/2025
Joseph K. VERIFIED CUSTOMER
My work schedule is crazy. I set up an appointment for an oil change. I like that they are not pushing products on me. I was shocked how busy it was. Took almost 90 minutes to have my car returned. I was somewhat disappointed in that, since I had a doctor's appointment afterwards which I ran late to. When I got my vwhicle back it was washed and even vacuumed. Its an older lexus 460. I've only had it just over 4 months. I put close to 6500 miles on it. It needed a wash but I was not prepared to do so. The wash was disappointing. My rims were half washed. My vehicle had some dirt in some areas remaining.
7/18/2025
Richard M. VERIFIED CUSTOMER
Phillip was quick and efficient. Check in was easy, check out was easy. Thanks Phillip!
7/18/2025
Richard M. VERIFIED CUSTOMER
Excellent service…
7/18/2025
Kathy W. VERIFIED CUSTOMER
Friendly Attentive and fast service
7/18/2025
Pablo Z. VERIFIED CUSTOMER
Several things to bring to your attention:
1) brand new car (less than 5k miles). I thought I was coming in for oil change as I was told I get 2 free service calls. That was not the case.
2) when I asked what was done, very fast they recited a number of things. When I asked hem to slow down,I was told they check fluids, rotate tires and wash the car. I challenge the tire rotation because my car has staggered tires and I even had to show the representative the difference in sizes.
3) I asked to check tire pressure and when I drove home I check the pressure reading of the tires and all were the same. They didn't follow the manufacturer tire pressure that call for the front tires to have 1 pound of pressure less than the back tires.
All in all very disappointed
7/18/2025
Carol N. VERIFIED CUSTOMER
Thank you! Jesse was great! Excellent customer service is very important to me—one of the reasons I bought a Lexus!
7/18/2025
Uris M. VERIFIED CUSTOMER
Finally got a service advisor that cares. Previous advisors weren’t customer friendly and showed concerns like Wendy. She was very informative and stayed on top of the services until the job was completed. She’s a wonderful asset to JM Lexus. It would be a pleasure to respond to the survey.
7/18/2025
Nancy W. VERIFIED CUSTOMER
Adam did a fantastic job. Quick, courteous and efficient. Thank you for another wonderful experience!
7/18/2025
David T. VERIFIED CUSTOMER
Contacted me prior to service opening to bring car in on urgent service (flat tire). Service was completed swiftly. Thank you!
7/18/2025
Brian G. VERIFIED CUSTOMER
Great service
7/18/2025
James P. VERIFIED CUSTOMER
Jeff did an excellent Job ! He truly cares !!! I will be back !
7/18/2025
Ann G. VERIFIED CUSTOMER
The Omaha Lexus service department is the best.
7/18/2025
Sydney S. VERIFIED CUSTOMER
Ali was great as always!
7/18/2025
Gary C. VERIFIED CUSTOMER
Excellence from start to finish.
7/18/2025
Patricia G. VERIFIED CUSTOMER
Excellent customer service!!
7/18/2025
Stella G. VERIFIED CUSTOMER
Keep up the great service!
7/18/2025
Michael R. VERIFIED CUSTOMER
Keep me informed and in the loop, great communication!