With my current service writer, Vahagan I always have a good experience. He is very thorough, takes care of any issues that I’m having with my vehicle.
7/18/2025
Virginia A. VERIFIED CUSTOMER
Thank you.
7/18/2025
David D. VERIFIED CUSTOMER
Jeff provided outstanding communication and service. Thanks!
7/18/2025
Lorna P. VERIFIED CUSTOMER
I was completely satisfied with his presentation
7/18/2025
Margaret P. VERIFIED CUSTOMER
Alex was friendly and efficient.
Margaret P
7/18/2025
Rosemarie J. VERIFIED CUSTOMER
My associate Daniel was excellent. I received excellent hospitality and his knowledge was superb.
This was a job well done and I was completely satisfied.
7/18/2025
Molly A. VERIFIED CUSTOMER
Everything was great!
7/18/2025
Gia D. VERIFIED CUSTOMER
I trust Helen implicitly. She has consistently taken care of my and my car. I am loyal to Lexus because if Helen.
7/18/2025
Jonathan S. VERIFIED CUSTOMER
I asked for a rear mud flap to be reattached and it never got done. Was told it looked good and was done… it took about 20 seconds to notice it was still loose and flails around when driving. Other than that, good.
7/18/2025
Chuan W. VERIFIED CUSTOMER
Chris was very professional, detailed and the service and thank you.
7/18/2025
Sunny K. VERIFIED CUSTOMER
Please follow up
7/18/2025
Tishanna P. VERIFIED CUSTOMER
Helen is the best! I’ve been working with her for years and she has ALWAYS taken care of me.
7/18/2025
Shirley T. VERIFIED CUSTOMER
Great service.
7/18/2025
Gary M. VERIFIED CUSTOMER
Communication during the service visit was poor. I dropped the car off at 7:15, and was told the car would be done later in the afternoon. At 2 P
M I called to see if the car might be ready, because I was going to be in the neighborhood. I got an automated voice response saying all technicians were busy but they would respond to a text. I then received an automated text asking if I had any questions about the car, and if so please text them at this number. I texted back, "is my car ready." By 3PM I had not received any response in an hour so I stopped by the service department. And, I was told the car was not ready and would be ready until 4:30. I mentioned I had not received any texts or emails regarding my questions. By this time it was no longer workable for me to drive home and return, so I wasted over two hours because of the poor communication. I later picked up the car and no apology was offered at any point regarding the failure to respond to my questions. Otherwise the service was good.
7/18/2025
Cindy P. VERIFIED CUSTOMER
I received excellent customer service!
7/18/2025
Jeanine P. VERIFIED CUSTOMER
Ernesto was professional, courteous, and excellent at helping me
7/18/2025
Yvonne B. VERIFIED CUSTOMER
I requested Christian Santos because I had him at my last service appointment. He is extremely helpful and explains everything that needs to be done to my car and keeps me updated. I will be requesting him for my next appointment.