I had a positive experience with Erik and look forward to working with him in the future.
7/19/2025
David P. VERIFIED CUSTOMER
Sean was a very helpful and friendly service advisor.
7/19/2025
Florence R. VERIFIED CUSTOMER
It was a delight from start to finish. Only suggestion as a first time customers is to have the Mechanic or front reception to walk you to your finished vehicle. I was waiting where they suggested and it was left in the front parking lot. Just to be clear about getting the car at the end.
Loved the upstairs outdoor terrace. What a delight. Thank you.
7/19/2025
John S. VERIFIED CUSTOMER
I want to thank Maico for his professionalism and attention to detail. He is a real asset to a world class dealership like JM.
7/19/2025
Sheena F. VERIFIED CUSTOMER
Wendy is great!!
7/19/2025
Calum H. VERIFIED CUSTOMER
Justin provided excellent service. Technician repaired car to my satisfaction.
7/19/2025
Lynne W. VERIFIED CUSTOMER
Justin explained everything in the simplistic terms and my car was ready exactly when he said it would be
7/19/2025
Matthew H. VERIFIED CUSTOMER
Good communicator, positive energy, delivered vehicle at time I requested.
7/19/2025
Jani W. VERIFIED CUSTOMER
It was fast & efficient. I also appreciated Tysean helping me with the technology & non user friendly Zlexus app.
7/19/2025
Cristina M. VERIFIED CUSTOMER
I’m very pleased with the customer service I received not only from the front desk gentleman that assisted me initially but also from Justin. I really felt taken care of, heard, and safe driving my car now thank you so much for making it an efficient and smooth repair.
7/19/2025
Sheryl K. VERIFIED CUSTOMER
Wendy is a pleasure to deal with. She is knowledgeable , user friendly,answers all your questions and makes the experience good and easy to navigate
7/19/2025
Jenell R. VERIFIED CUSTOMER
Sam was great
7/19/2025
Simon H. VERIFIED CUSTOMER
Excellent
7/19/2025
Mitchell R. VERIFIED CUSTOMER
Always a pleasant experience at Lexus and working with Carlos. Hope he never retires
7/19/2025
Janice S. VERIFIED CUSTOMER
They. Never reset the maintenance light or didn't do oil change. The car wash came out worse than when i brought it in. First time i am disappointed.
7/19/2025
Lisa W. VERIFIED CUSTOMER
The service was impeccable! Appreciated the loaner car, the lounge and the washed car after the service.