Cassie was very kind, friendly and got my car through the process fast and efficiently!
7/19/2025
Robert B. VERIFIED CUSTOMER
Travis was very courteous and professional.
7/19/2025
Cheree G. VERIFIED CUSTOMER
Shedrick is always responsive and is the best! He is honest, fair and ensures that my service is done in the most timely manner. My experiences in Lexus service are always good because of Shedrick.
7/19/2025
Shelley S. VERIFIED CUSTOMER
Carlos is the best!!!
7/19/2025
Debra G. VERIFIED CUSTOMER
Daniel was great…very professional and efficient!
7/19/2025
Janice M. VERIFIED CUSTOMER
You all are sensational and the service at Lexus is impeccable!
Keep up the great service excellence!
FIVE stars every time!
7/19/2025
Shirley S. VERIFIED CUSTOMER
Always have a wonderful experience when bringing my car into Carlos.
7/19/2025
Elissa S. VERIFIED CUSTOMER
He was great. The process was seamless. I never dread dealing with you guys.
7/19/2025
Susan C.. VERIFIED CUSTOMER
Wendy Fermin went above and beyond to answer my questions and get me the information I needed to make the best decisions about my car.
I also was helped by Jorge Zavala in getting an extended insurance policy on my car.
All the J M Lexus employees I came in contact were friendly and helpful.
7/19/2025
Barbara B. VERIFIED CUSTOMER
Sam was very professional, pleasant and informative. I’ll definitely request him on my next visit.
7/19/2025
Gregory B. VERIFIED CUSTOMER
Daniel was A-1
7/19/2025
Peter M. VERIFIED CUSTOMER
Thank you Ryan for doing a great job on my car. You all do a great service. Keep up the great job.
7/19/2025
Lindsay B. VERIFIED CUSTOMER
Daniel is a great advisor. Always efficient and courteous.
7/19/2025
Kimberly C. VERIFIED CUSTOMER
I was satisfied with my recent service at Keys Lexus, however it was 111recommended that I get new tires on my ES350 Lexus within the next couple of months. In the past, with your previous service director I was always able to get the best prices when getting my car serviced. The price Anthony quoted me for new tires is very high and I know that most likely I can go to Santa Monica Lexus or Woodland Hills Lexus Service Departments and get better prices on new tires. Can someone please let me know what is the best price I can get on new tires within the next couple of months because Lexus Santa Monica and Lexus Woodland Hills are really looking forward to me becoming their customers.
7/19/2025
Sonja N. VERIFIED CUSTOMER
Daneicia is a very kind and knowledgeable service advisor.
7/19/2025
Fumi T. VERIFIED CUSTOMER
It was my first time seeing Carlos and I have full confidence in him as an advisor i trusted what he was saying and he fulfilled a request of ensuring I was able to have my car back as soon as possible or ensuring I had a loaner the size equivalent to my RX as I had an important errand for my son.
Carlos is great, everyone seems to brighten up around him, and he truly provides top notch service as an advisor. I will be going to him from now on.
7/19/2025
Marissa M. VERIFIED CUSTOMER
Great job to all!
Thank you!
7/19/2025
Deena P. VERIFIED CUSTOMER
Almost perfect, they did run out of loaners, however they did get me an Uber ride. So it wasn’t too bad just grounded for two days. My dogs loved me being at home. They have promised they found the rattle and this time I won’t be back for that problem. Everyone was helpful and very polite, I felt like they really cared about how my experience was. Love ???? my Lexus.
7/19/2025
James R. VERIFIED CUSTOMER
You have a very nice advisor (Anthony Pastoral). He should be promoted as a supervisor. ????????
7/19/2025
Mark B. VERIFIED CUSTOMER
Bill is always professional and my car was finished earlier then promised