Toyota SmartPath Service

All is good and I am completely satisfied

I was traveling from Dodge City to Topeka for a family reunion. Had some issues with our 24 Sienna and was literally greeted with absolute kindness and help. Had a van full of kids and things kids require for a 3 day trip and was provided with a vehicle to finish our weekend and return us home. Couldn’t ask for anything better!

My understanding is that a complete oil change does not need to occur to change the oil filter; I am aware that it may be a different request to have just the filter changed, regardless of that, it was what I asked for. When I went to pay I noticed that I was billed for a complete oil change! There is even a comment on my invoice stating that I asked for JUST THE FILTER TO BE CHANGED. I just paid for an oil change and had plans to bring it to the dealership vs Valvoline when the next change was due (in at least 2000 miles).

I was surprised I didn’t get some documentation on what was wrong with some pictures. That would have helped explain what was wrong better.

Great customer service!

Was charged for a part I already paid for had to get refund. And the hood latch assembly wasn’t fully functional when I tested it and they had to repair it after it was paid for.

He was very thorough in explaining the findings of the inspection, providing options for additional services, and other issues to watch going forward. Excellent service

Brought my 4Runner in for a routine oil change/tire rotation. Appointment time was 10:30. I arrived and was checked in by 10:20. After multipoint inspection was completed I opted (11:06) to have tires balanced per the recommendation of service department. It was then another hour and a half before I received the message that my car was complete. My service advisor was on the phone, so I spoke with one of the ladies at the service department front desk. She told me that my car was complete and to wait for him to get off the phone. Myself and another young lady waited patiently for 15 minutes while he was on the phone. They then let us know that we could check out with someone else. I went to another advisor and he apologized for wait. He then informed me that they had multiple vehicles in the shop due to water in the gasoline from a gas station in Carlyss. He made the comment that his guys were covered in gas and I could smell it in the service area. I didn’t think anything of it when I got back to my car because I just thought that it was in my nose. However, when my husband got home, he got in my car and could immediately smell it! It was on my on my steering wheel and seat. He called service department and asked to speak with a service manager. He explained to the girl that answered the phone what happened he was put on hold and she came back with the solution of roll windows down and air out the car. We are concerned about the gasoline on the steering wheel and seats. He was then given a number to call, but there was no answer. We have since purchase products to clean the interior of the vehicle. This is the third vehicle that I have purchased from Lake Charles Toyota. Each time that it is brought in, it is multiple hours of waiting for simple oil change or inspections.

Gavin was excellent and professional

He was wonderful, kind and knowledgeable. He took the time to address all Of my concerns in a sincere and thoughtful manner. I would 10/10 come back again for future service.

Thank you for service!

Blaine did great job.

Shout out them guys in the back

Promise and courteous service

Excellent

Mary dud an excellent job! She is friendly, knowledgeable and efficient. Thanks Mary! Juvia H

I wanted to get an inspection and tire rotation at the same time. Was not told it was too early when I made the appointment. I'm coming from Erie and if I had known I would have made the appointment later. Not a happy camper today

All went well, people are friendly and efficient. Good experience!

Blaine was approachable, polite, and knowledgeable.

Will do. Thank you for continuing to provide excellent service.