Kenzie offered me the oil change service package and I’m so happy she did! It’s going to help save a lot of money. Michael was very nice and helpful when checking me out.
6/13/2026
Vincent D. VERIFIED CUSTOMER
Nice work Diego.
6/13/2026
Drew B. VERIFIED CUSTOMER
I brought vehicle in for pre-purchase inspection. I was told it would take an hour. I was there 2 1/2 hours and it still wasnt done. I had to leave due to a Dr. Appt.
I was told the Toyota dealership maintenence records would be emailed to me with the inspection report. Later in the day I received inspection report but no maintenance records. I called and left a message and received text back stating due to privacy laws they couldn't send. If that was the case when I was there and they showed me the screen I could have taken notes on key repairs/maintenance that may have or not been done. Very disappointed didnt receive this info as promised as it was key information on how vehicle was taken care of.
Shocks/Struts were not checked. When I told service writer rear bottomed out going slow over a bump he said he would add to report. Instead of rear shocks front struts were included in the repair costs. No one checked fron struts.
When I stated no repair records and I didnt know if any had been done. Instead of inspecting vehicle all maintenence required added to report
Needless to say, I was not impressed with level of knowledge of staff and value of the report paid for.
6/13/2026
Jane T. VERIFIED CUSTOMER
I was very satisfied with the help I received from Mike Miller and others who helped me find a car and who did everything they could to make my time while car in Service a pleasant experience. I felt I was treated very well. Will tell others.
6/13/2026
Mike B. VERIFIED CUSTOMER
It took 4.5 hours for an oil change and tire rotation. 500000 mile inspection and filter change. I was told about 1.5 hours to do the work very unhappy waiting a half a day for that.
6/13/2026
Mike Z. VERIFIED CUSTOMER
Great job!!! Early morning time was great and communication is very good!!!
6/13/2026
Jeff D. VERIFIED CUSTOMER
Good experience today. Thanks
6/13/2026
Blake B. VERIFIED CUSTOMER
Great service
6/13/2026
Rebecca H. VERIFIED CUSTOMER
Timely, friendly service, got what my car needed, nice waiting area. Also kept me posted as I waited.
6/13/2026
Lena W. VERIFIED CUSTOMER
I didn't have to wait too long. An oil change should never take over 45 minutes.
6/13/2026
Jason M. VERIFIED CUSTOMER
Great job Chuck!
6/13/2026
Olawunmi A. VERIFIED CUSTOMER
Your services are too expensive
6/13/2026
Kayla L. VERIFIED CUSTOMER
Awesome Service Experience
6/13/2026
Zofia P. VERIFIED CUSTOMER
Amir is very helpfull and nice perso
n.He also patiently explained me what wa
s wrong in my car. Thank You. Zofia
6/13/2026
Deirdre M. VERIFIED CUSTOMER
This was my first time visiting Carlson Toyota. I had an appointment, but was running a few minutes late. Pulled into the service garage and was greeted promptly by Brandon. He was extremely kind, professional, prompt/concise with the recommendations (which I needed at the time particularly with a 4 year-old son with me). The work was done in a timely manner, I never felt pressured to get more work done (sometimes happens as a female in a dealership). My last Toyota Highlander lasted almost 300,000 miles so I will definitely be back to visit Brandon again for regular maintenance on this 2021 Highlander. Thank you again.
6/13/2026
Sean J. VERIFIED CUSTOMER
You guys tried to convince me that I needed complete pad and rotor replacement for $1,100. I declined. AT repair Elk River replaced front rotors and pads for $517. Rear pads and rotors still have ~60k miles remaining.
Shame on you.
6/13/2026
Jane H. VERIFIED CUSTOMER
Complete, timely, excellent communication of the process.
6/13/2026
Virginia H. VERIFIED CUSTOMER
I am very pleased with the service that I received from Toyota. Zach went over and beyond to help.
6/13/2026
Brooke B. VERIFIED CUSTOMER
courteous
6/13/2026
Sherry J. VERIFIED CUSTOMER
He is very professional in doing his job! I will always bring my car in because of Dylan. Thank you all for everything!