Dana made it all right and took great care of me and my extended wait.
6/13/2026
Bishop Parks. VERIFIED CUSTOMER
The service right up with very thorough, with explaining everything that had to be completed on the car.Also, the service was pretty fast.And i'm gonna see an out. I will widely recommend oakland toyota for service for your vehicle.
6/13/2026
Kayla T. VERIFIED CUSTOMER
Kenzie offered me the oil change service package and I’m so happy she did! It’s going to help save a lot of money. Michael was very nice and helpful when checking me out.
6/13/2026
Vincent D. VERIFIED CUSTOMER
Nice work Diego.
6/13/2026
Drew B. VERIFIED CUSTOMER
I brought vehicle in for pre-purchase inspection. I was told it would take an hour. I was there 2 1/2 hours and it still wasnt done. I had to leave due to a Dr. Appt.
I was told the Toyota dealership maintenence records would be emailed to me with the inspection report. Later in the day I received inspection report but no maintenance records. I called and left a message and received text back stating due to privacy laws they couldn't send. If that was the case when I was there and they showed me the screen I could have taken notes on key repairs/maintenance that may have or not been done. Very disappointed didnt receive this info as promised as it was key information on how vehicle was taken care of.
Shocks/Struts were not checked. When I told service writer rear bottomed out going slow over a bump he said he would add to report. Instead of rear shocks front struts were included in the repair costs. No one checked fron struts.
When I stated no repair records and I didnt know if any had been done. Instead of inspecting vehicle all maintenence required added to report
Needless to say, I was not impressed with level of knowledge of staff and value of the report paid for.
6/13/2026
Jane T. VERIFIED CUSTOMER
I was very satisfied with the help I received from Mike Miller and others who helped me find a car and who did everything they could to make my time while car in Service a pleasant experience. I felt I was treated very well. Will tell others.
6/13/2026
Mike B. VERIFIED CUSTOMER
It took 4.5 hours for an oil change and tire rotation. 500000 mile inspection and filter change. I was told about 1.5 hours to do the work very unhappy waiting a half a day for that.
6/13/2026
Mike Z. VERIFIED CUSTOMER
Great job!!! Early morning time was great and communication is very good!!!
6/13/2026
Jeff D. VERIFIED CUSTOMER
Good experience today. Thanks
6/13/2026
Blake B. VERIFIED CUSTOMER
Great service
6/13/2026
Rebecca H. VERIFIED CUSTOMER
Timely, friendly service, got what my car needed, nice waiting area. Also kept me posted as I waited.
6/13/2026
Lena W. VERIFIED CUSTOMER
I didn't have to wait too long. An oil change should never take over 45 minutes.
6/13/2026
Jason M. VERIFIED CUSTOMER
Great job Chuck!
6/13/2026
Olawunmi A. VERIFIED CUSTOMER
Your services are too expensive
6/13/2026
Kayla L. VERIFIED CUSTOMER
Awesome Service Experience
6/13/2026
Zofia P. VERIFIED CUSTOMER
Amir is very helpfull and nice perso
n.He also patiently explained me what wa
s wrong in my car. Thank You. Zofia
6/13/2026
Deirdre M. VERIFIED CUSTOMER
This was my first time visiting Carlson Toyota. I had an appointment, but was running a few minutes late. Pulled into the service garage and was greeted promptly by Brandon. He was extremely kind, professional, prompt/concise with the recommendations (which I needed at the time particularly with a 4 year-old son with me). The work was done in a timely manner, I never felt pressured to get more work done (sometimes happens as a female in a dealership). My last Toyota Highlander lasted almost 300,000 miles so I will definitely be back to visit Brandon again for regular maintenance on this 2021 Highlander. Thank you again.
6/13/2026
Sean J. VERIFIED CUSTOMER
You guys tried to convince me that I needed complete pad and rotor replacement for $1,100. I declined. AT repair Elk River replaced front rotors and pads for $517. Rear pads and rotors still have ~60k miles remaining.
Shame on you.
6/13/2026
Jane H. VERIFIED CUSTOMER
Complete, timely, excellent communication of the process.
6/13/2026
Virginia H. VERIFIED CUSTOMER
I am very pleased with the service that I received from Toyota. Zach went over and beyond to help.