Toyota SmartPath Service

According to the DMV, I was supposed to receive a certificate as proof of having completed the repairs for recall #24TC08. I have tried contacting the service department multiples times regarding the certificate, but nobody responds. I need the certificate to complete my vehicle registration renewal.

I am very satisfied with the service, the patience shown in explaining what my truck needs, and the suggestions made! Thank you so much!

Aaron the best

My appointment was at 10:30, and I didn’t get out of there until after 2:30, after being told it would be done by noon. I realize things happen and don’t blame anyone, but I was waiting there and it was frustrating. I had to postpone other plans I had for the day.

This is the second time I’ve been to the facility for repairs .. this is ridiculous

Today's service work was excellent. Thanks you Mr. Lege.

Took about 20 minutes before anyone came to greet and ask for my information. I went inside and asked associate if someone would go outside or if I could give her my key. She said to wait outside and someone would come.

Jonathon was polite and accommodating. I would be happy to work with him going forward. He addressed my concerns in a prompt and courteous manner.

I am confident in the service tech. However, somewhere I got list in the processing. I dropped. The truck at 12:58, the tech did the service at 1:20, but I didn't get my truck back until after 3:00! This was a simple tire rotation and multipoint inspection. But 2 hours????

Once again, Ryan delivers high caliber performance. A true professional and a pleasure to do business with.

Thank you

Your staff was exceptionally efficient. Just disappointed my fobs couldn’t be programmed. It would have been nice to get advice on how to proceed. My car is old but still functions well. It was the first of 3 cars I bought from you. I know a couple mechanics and will get their input. Thanks again for trying.

I appreciate the staff, and Ryan for allowing me to come in today. I didn't have a prior arrangement for getting the vehicle serviced. Ryan has always been nice, courteous, and friendly. I would like to Thank You for doing a Great Job!

Wonderful team and people. Simple clean and straight to the point. They are respectable and I can’t thank them enough!

The service provided today was top notch. Catherine & Jason Hardy

I would like to express my concern regarding the customer service I received from Samantha Goodbread. Unfortunately, my experience was very disappointing. While she maintained a polite tone on the surface, her attitude came across as dismissive and unprofessional, which made me feel undervalued as a customer. I have always appreciated the relationship and business I have established with this dealership, and that is the primary reason I have continued to do business here. However, if it were not for that relationship, I would have seriously considered taking my business elsewhere because of this interaction. Customer service plays a significant role in where customers choose to spend their money. As a result of this experience, I will be sharing my concerns with friends and family when discussing dealership recommendations. I believe Samantha would benefit from additional customer service training to help improve interactions with customers. Alternatively, consideration should be given to placing her in a role with less direct customer contact if this behavior continues. I hope this feedback is received in the spirit intended—as an opportunity to improve the customer experience and maintain the strong reputation of the dealership.

Superior service

Chris Popin was awesome. He explained everything to me. Gave me prices for tires and explained to me. Took the time to explain to me what some of the wording meant. Awesome.

Always very friendly, very helpful, great communication. Overall, very VERY satisfied!

Very pleased