Kia My Service

Thanks Paul for all your help.

Ricky is the best!!!

Jeff was fantastic, got me in quick and rectified the issue with Tucson so fast, customer care is always great. He is a pleasure to deal with.

John is awesome! Very helpful and knowledgeable. He clearly has the best interest of his clients as his primary focus.

Tory is consistently friendly, efficient and genuinely interested in pleasing the customer. With her care and attention to detail, my appointments are a positive experience and effortless every time! I hope she is as VALUED, as she rightly deserves to be! 5+ Service!

Great job!

MR.Orelle was very polite and my service was prompt and I was well informed about my inspection the final cost of the service.

MR.Orelle was very polite and my service was prompt and I was well informed about my inspection the final cost of the service.

MR.Orelle was very polite and my service was prompt and I was well informed about my inspection the final cost of the service.

Service was very smooth and fast.

Truc is the best service advisor on the hill. I came in thinking I needed a lot of work done and it turned out I didn’t snd she made sure that I replaced a tire that had some damage to the sidewalk. She’s the best and I will always go to her for my vehicle service.

Appointment made about 40 minutes before my arrival. Expressed my concerns and a resolution was made. Short wait time.

She did a great job. ????????

Jay was great. However, I was not pleased with Kia determining that my ten free oil change program, that was provided as an enticement to buy my car, now is stated to apply only to 3 years or 36,000 miles. The salesman and sales manager didn't mention that when they were pitching the sale. I deeply resent this bait and switch technique.I believe you should refund my $62 charge and reinstate my remaining FREE oil changes.

All good thank you

Great customer service!

Service was done in a timely manner with kindness and knowledge that helped a lot.

He just need to be more compassionate about cars when explaining them like I’m a woman I don’t know nothing about cars like I felt like he didn’t care like I didn’t know the previous brake job I had was bad it’s wasn’t Kia fault because they didn’t do it I had just recently got my ball joint fixed Kia ..which turned out fine because I heard squeaking so I brought it back the following day like he was just to short talking when I had questions about it I don’t like him like overall all the other staff spoke and was kind but overall he need to stop shrugging his shoulders like if the tech gave you information on a vehicle then you take it back to the customer he should have answers instead of saying I don’t know maybe he been there doing this extremely too ooooo long !! It’s time to retire I will be returning on the 16th of this month if work need to be done I’m a paying customer I will pay because I trust this place first time here but next time I rather have someone making me feel like he know what he talking about and my car and helping me understand not like they just working to make ends meet !! I had previous work done but my car wasn’t squeaking when I came to get my wheel alignment so they said i can’t the alignment because my ball joint so I said fine I will fix it got that done also with a recall that they put tape on but he need to have Empathy for customers ... like understanding if I bring my car y’all recommend this I get it now my car squeaking when it wasn’t before then use what I told you I did with my brakes if I would have never said I got my breaks done then what they would have said you know I just didn’t like my first experience here but it’s fine it’s a pandemic I get it !! Thank you ????

my service tech Richard Williams was so polite and helpful

The length of time was unexpected. I believe I was forgotten, even after waiting for 1:45 hours when I asked for a time of completion, I did not receive a reply.