Kia My Service

Paul is always friendly,Helpful and very knowledgeable about Hyundai’s. In this day and age your very lucky to have such a great employee.Thanks Paul for all you do, That’s why I keep coming back ????

Only one issue was resolved. I was to receive a call today about scheduling me to bring back when loaner car is available. It did not happen. Also to set up time to fix scratch incurred during car service.

No communication from Howie or the service team. Had my car for 10 hours, no answer to why is doesn’t start 90% of the time. Just a **** experience.

He was very helpful with a great personality.

Everyone was courteous and friendly.

Brenda had EXCELLENT customer service. Any concerns I had she took care of efficiently and with a fantastic attitude. She went above and beyond with my service experience. I definitely look forward to having Brenda assist me in the future.

Very kind and courteous. He informed me of the service that I had done. And also informed me of the additional service that I still need to have done. Very knowledgeable and perfessional!

Great service, as always (:

I love Valley Hi Kia

Overall best service in town

James is always polite and Courtney

Great customer service thank u Brenda

Time - great I was taken care of right away Service- fantastic and friendly , even vacuumed out my kia. Wait for the service to finish- 45 min. No one tried to push me into paying for any more than what I came for. All in all it was perfect

Staff was professional and extremely nice. Great experience

Professional, thorough and tip top service provided by Andy you have a winner on your team. I could go on and on, I feel that I received treatment as a Family member. Thank You. John M

Thank you all for excellent, friendly service! You guys are awesome over there!

The service department is a joke. Wish there was another Kia dealership close by so I could avoid this one! My 2020 Telluride that I purchased in oct 2019 has been having issues starting so I brought my car on 1.27 and waited for 2 hours just to be told that there are no issues with my car.. everyday more than twice a day my car doesn’t start... I think that would mean that there is an actual issue. I also got my battery checked at a local car shop and it did fail the battery test and has a bad cell but because it wasn’t Kia’s equipment it’s not valid. I went back today to try to get the issue resolved so that my 3 year old child doesn’t ever have to wait again in a freezing car that won’t turn on. After 10 hours (never got an update or call from Tori or Howie or anyone else in that **** department) I called again to check the status. I was told there are once again NO issues to be found.. and that I need to leave it overnight so they could see if anything was drawing from the battery. I couldn’t leave my car overnight because I have to take my son to school in the morning.. there was no loaner car that they could let me borrow and the only thing howie could tell me is to come back tomorrow and do this whole process over again. WHAT A JOKE. I think that if my battery wasn’t covered by warranty that my issue would have been solved on 1.27 but instead because it’s covered by warranty they don’t want to change it out. Whatever the problem is it shouldn’t take this damn long to have an answer. There is no communication from the service department workers and a huge lack of customer service. I wish this place didn’t even exist honestly.

Jeff was very communicative and helpful.

Multiple times I have taken my car to Leo and he never fails me. Always genuine and provides the service I expect when I take my car to get serviced.

Torey was great. Extremely nice and had me in and out quickly..