The issue we had with our experience was in no way was Andy's fault. We brought our car in for a voluntary recall, took 4 hours when told an hour and a half 2 tops. As it turned out our car need the part to be replaced Was told should be in Tuesday this week, here we are Thursday with no word from Kia about the part's status. If Kia dealerships are expecting to replace parts for a recall they should have those parts readily available instead of having to inconvenience customers by having to order the part and come come back AGAIN. (having to make arrangements for more unknown hours of inconvenience.) Again Andy was amazing, he's great with customers very professional, kind, great all around.
2/4/2021
Wayne C. VERIFIED CUSTOMER
KIA has always been good to my Husband and I...Thank you
2/4/2021
Laura B. VERIFIED CUSTOMER
Truc is always professional and provides excellent customer service. She provides updates in a timely manner and answers my questions thoroughly. She is reliable and walks her talk. You're quite fortunate to have her as a representative of your company.
2/4/2021
Kim A. VERIFIED CUSTOMER
Anthony is excellent, so helpful and professional.
2/4/2021
Gloria C. VERIFIED CUSTOMER
I felt very comfortable
2/4/2021
Kipp C. VERIFIED CUSTOMER
Richard was professional and friendly. He addressed our needs promptly as well as made sure we were updated on progress of our service and had us back on the road quickly, as promised.
2/4/2021
DON A. VERIFIED CUSTOMER
Andy provided great customer service and was very thorough and provided comprehensive information.
2/4/2021
Pat B. VERIFIED CUSTOMER
Andy Patterson was great as usual. My invoice shows a car wash, which once again was not done. The Assistant Service Manager who took over my case while Andy was out did little to nothing in dealing with my extended warranty. I had to do the work he should have done. The weekend Assistant Service Manager however was quite helpful.
2/4/2021
Christopher B. VERIFIED CUSTOMER
Always treated so nice . Truc is very helpful and she kept me informed throughout the service !!
2/4/2021
Robert I. VERIFIED CUSTOMER
The Service Department is doing the best that they with the number of personnel that they have.
2/4/2021
Jimmy S. VERIFIED CUSTOMER
Stacy was very helpful and very friendly! When I picked up my car I was very pleased with the service!
2/4/2021
Brenda J. VERIFIED CUSTOMER
Paul was great! I was very happy with his service from beginning to end. I would definitely refer people to him.
2/4/2021
Steven C. VERIFIED CUSTOMER
Paul was awesome and the service was performed in a timely manner. Big thumbs up!
2/4/2021
Monique A. VERIFIED CUSTOMER
Very polite and professional.
Serviced promptly.
Kept me informed
2/4/2021
Antoinette W. VERIFIED CUSTOMER
Mr. Livingstone was very helpful and polite.
2/4/2021
Deborah M. VERIFIED CUSTOMER
Jim was friendly, efficient, and informative.
2/3/2021
Daniel O. VERIFIED CUSTOMER
There needs to be a better answer for the much too loud back-up indicator. Kia does not have a defensible answer so far for why it can't/won't provide a way to turn it down to a reasonable volume. Very disappointing customer service in this regard.
2/3/2021
Miguel C. VERIFIED CUSTOMER
Great ????
2/3/2021
Cheryl H. VERIFIED CUSTOMER
Friendly, helpful, knowledgeable, excellent service writer, thank you Stacy for managing the repair of our Optima today.
2/3/2021
Raymundo M. VERIFIED CUSTOMER
Andy Wilson is a amazing employee he has always given us the best service he is a very impressive young man we are help we are happy when we go and have him deal with us