I am not sure why I received this link to your survey. I did not bring my car in for service. I tried a couple of weeks ago to schedule an appointment to bring my Hyundai in for a safety recall issue. I waited for a return call from one of your service representatives for a week before calling back only to be told that the part would need to be ordered, would not be in until May and that I would receive a call then to schedule my appointment. I was also told, when I expressed concern that this is a safety recall, that "the safety risk was overexaggerated by Hyundai". I didn't appreciate the fact that my call wasn't returned and that my safety concerns weren't addressed at all. I don't need to be contacted. Just thought you should know how I was treated and that your customer service could use some improvement
4/15/2021
Andrea S. VERIFIED CUSTOMER
Friendly and professional.
4/15/2021
Karen G. VERIFIED CUSTOMER
Damian is always an excellent, knowledgeable employee.
4/15/2021
Wayne G. VERIFIED CUSTOMER
Everything was done as promised
4/15/2021
Amanda S. VERIFIED CUSTOMER
Richard Palmer’s existence illicits an overwhelming positive response when I bring my car in for service. He is next-level professional and courteous to me and to others as I have observed. Always providing exceptional customer service and is very knowledgeable, answering any questions I may have. Thank you Richard!
4/15/2021
Fay L. VERIFIED CUSTOMER
Had to wait for service to be completed but I was given a time it would be done and they kept their word and it was done at the given time.
4/15/2021
Walter W. VERIFIED CUSTOMER
Paul explained work to be done. He was courteous and car seems to be running very well. Also lift transportation was very useful as we only have the one car available.
4/15/2021
Brenda J. VERIFIED CUSTOMER
Paul is very professional, accurate and accommodating. I am always happy with the service he provides. He communicates well and makes sure I understand and agree everything before and after the service I’m receiving. He does a great job all the way around!
4/15/2021
JERRY P. VERIFIED CUSTOMER
It is always a pleasure With Andy taking care of my 2018 Stinger and he is always so helpful. He definitely takes care of the service needs of the customer and always willing to answer any questions asked. Great customer service!
4/15/2021
Ray B. VERIFIED CUSTOMER
Richard always takes care of me, great service as always
4/15/2021
Kathy R. VERIFIED CUSTOMER
Thank you Paul for the 5 star service.
4/15/2021
Norman T. VERIFIED CUSTOMER
Leo was kind and professional and answered all questions. Your customer service is awesome.
4/15/2021
Richard D. VERIFIED CUSTOMER
Very professional, patient, and personable
4/15/2021
FLOR P. VERIFIED CUSTOMER
Brenda is too god dam **** sheesh ???? don’t tell my mom I said that she will try to hook us up somehow haha anyways great service I’ll definitely be back
4/15/2021
Lupe L. VERIFIED CUSTOMER
Perfect
4/15/2021
ROSLYN W. VERIFIED CUSTOMER
He was very good He answer all my questions
4/15/2021
DAVID B. VERIFIED CUSTOMER
You have a new customer, Eric very professional and courteous. Clean dealership friendly staff.
4/15/2021
Harvey C. VERIFIED CUSTOMER
Awesome as usual.
4/15/2021
Elizabeth K. VERIFIED CUSTOMER
As always,super nice. Prompt return call when I had to leave a message to make an appointment.I love Lifetime Kia. I pass many Kia dealerships just to go there.