I sat for 3hrs. On a recall then never got my complimentary car wash.
6/28/2021
Jay F. VERIFIED CUSTOMER
Your service writer Frank exceeded my expectations.
6/28/2021
Gwendolyn M. VERIFIED CUSTOMER
Completely satisfied…learned a valuable lesson
Thanks
6/28/2021
Sharon C. VERIFIED CUSTOMER
Very professionally, courteous. Very clean and neat .
6/28/2021
Zyta C. VERIFIED CUSTOMER
Thanks...all went very quickly
Good service
6/28/2021
Angela S. VERIFIED CUSTOMER
Thank you. You and your team are awesome. I have found my permanent complete automotive service team.
6/28/2021
Ariel L. VERIFIED CUSTOMER
Wonderful service. Very comfortable and clean sitting area.
6/28/2021
Denise M. VERIFIED CUSTOMER
The service was excellent & everyone was very personable & kinda.
6/28/2021
Lisa N. VERIFIED CUSTOMER
Looking forward to hearing when the hinge and roller come in! Thank you!
6/28/2021
Donald M. VERIFIED CUSTOMER
Free hand wash with car service??? I would have paid for it!!!
6/28/2021
James L. VERIFIED CUSTOMER
Amazingly, I arrived at the dealership with four good tires. Whem my car was done, I magocally had a nail in one of the tires. There was NO WAY I picked this nail up en route to the dealership. Otherwise, the tire sensor monitoring system would have told ne there was a leak. No alerts on the way to the dealership. It was blatantly obvious the nail was picked up at the dealer lot. The outside portion of the nail in the sidewall was still sticking out. Jim (Service advisor) was indifferent to my complaints. He said I could purchase a new tire for $302 plus tax. As I was getting ready to leave, I showed him two places where another nail and small screw were on the ground in the Kia lot. Again, more indifference. I declined getting my tire replaced there, going elsewhere and saving $70 in the process. I will NEVER go back to Kia of Bedford,OH for service, even if I still have 3-4 free service visits!!!!
6/28/2021
Tami G. VERIFIED CUSTOMER
Love my new K5 and all of the staff at Valley Hi Kia! Thank you Andy Patterson, Jennifer Johnson and Grey D'Antonio!!
6/28/2021
Michael D. VERIFIED CUSTOMER
vehicle had mechanical issues that were not addressed
6/28/2021
Elizabeth E. VERIFIED CUSTOMER
Your staff was well versed on my case and took control and executed the proper procedures. The end result was a satisfied customer.
6/28/2021
Ayesha H. VERIFIED CUSTOMER
My advisor was very knowledgeable, courteous, and helpful.
6/28/2021
MARIA P. VERIFIED CUSTOMER
2 weeks waiting a phone call for service appointment and a Re-call from Hyundai finallyy husband and I we went as a walk-in this Saturday and Leonel took our Tucson we are happy now very professional excellent customer service
Thanks
6/28/2021
Nicole L. VERIFIED CUSTOMER
Jonathan was very professional and made things super easy.
6/28/2021
Stacy B. VERIFIED CUSTOMER
1st time getting service and extremely impressed! Professional, courteous, kept me updated throughout the process, and finished at the expected time. Will definitely return! Thanks Jeff!