Purchased Certified Pre-owned 2019 Sportage 2 months ago, and my car is already having issues (unable to start the car, engine light on the dashboard). I wonder whether the dealer even inspected the car before selling it to me. When I called the service on 8/19, I was asked to drop off my car to the dealership on 9/1, even when I expressed my concern that this may be urgent issue. My request for a rental car was also declined. Later in the evening, I was unable to start my car at all, and I called AAA for tow in. There was very minimal communication from the representative and most of them are through text messages. No apologies, no detailed debriefing on inspection/repair. I'm extremely unhappy with my purchase and service from this dealership. I'm considering filing complaints to the state and federal consumer protection offices.
8/27/2021
Ronald L. VERIFIED CUSTOMER
Great service
Thanks
8/27/2021
Pamela S. VERIFIED CUSTOMER
Great service and even washed the car!
8/27/2021
Dana D. VERIFIED CUSTOMER
Love the service dept
8/26/2021
Jan S. VERIFIED CUSTOMER
great service
8/26/2021
Joel J. VERIFIED CUSTOMER
All previous experiences, I looked forward to the car being washed and vacuumed, this time it was neither. Just disappointing.
8/26/2021
Frank B. VERIFIED CUSTOMER
The service department went out of their way to make sure my vehicle was serviced correctly thanks again
8/26/2021
Francisco S. VERIFIED CUSTOMER
Kept me informed. Appreciated timely service. Detailing the car was a nice gesture!
8/26/2021
Linda M. VERIFIED CUSTOMER
Alan was very professional and provided an accurate timeframe for the service that was provided.
8/26/2021
Erin M. VERIFIED CUSTOMER
Brian is very professional and knows his stuff! He got my car in quick and answered all my questions with ease. The staff at Kia Bristol are all fantastic! Thank You!
8/26/2021
Marc L. VERIFIED CUSTOMER
Excellent communication. Thanks!
8/26/2021
Patricia D. VERIFIED CUSTOMER
I am always had a spot with my service at Crowley
8/26/2021
Michael D. VERIFIED CUSTOMER
NA
8/26/2021
Christine C. VERIFIED CUSTOMER
Always a pleasure
8/26/2021
JENNIFER G. VERIFIED CUSTOMER
Nathan was an absolute blessing. Extremely polite and went above and beyond any experience I've had with dealerships. You have a great employee!!
8/26/2021
Willie P. VERIFIED CUSTOMER
service personnel were all courtesy. service was completed as promised.
8/26/2021
Ronald R. VERIFIED CUSTOMER
The vehicle was serviced and brought back to me washed. However, the car wash was less than average. Please take more time washing the car along with the wheels. Thanks
8/26/2021
Robert B. VERIFIED CUSTOMER
great Job great service
8/26/2021
John C. VERIFIED CUSTOMER
Good job. I like that the service team also does a quick clean of the car, and that you send text updates to keep me updated.