Kia My Service

very satisfied with their service, they are the best

Very professional explained what was needed

Gene is a very competent and pleasant service advisor.We have been using Lifetime KIA for our vehicle service needs over the past decade, and will continue to do so.

Excellent customer service from the moment I arrived. Great communication and the friendliest dealership around. Thank you!

I love the atmosphere, everyone is so professional and friendly, plus great service.

Best KIA service dept so far and this is my 4th KIA!

Everything was great! Car looks beautiful - thank you! Xo

Alan was a true gentleman and very helpful.

Professional and accommodating

The problem was not discovered and continues to rattle

Daniel was very professional

He did a great job!

Only thing is I was notified the parts were in, I called and left a vm to schedule the service and have not received a call back yet. Otherwise everyone was very helpful and the service was done in a timely manner. The notification system is nice too.

This was my first time using the Matt Blatt service department (just bought the car in May), and the experience was great! The whole process was smooth and easy. Finding the proper place to check in for my oil change was the only change, but that was more my fault than the dealership's.

My 3rd Kia. Wouldn’t trade it for anything. Always take my Kia to A Kia dealership for all my services. They do such a great job.

Jonathan and everyone there were extremely professional and pleasant. I'm very happy with my visits to Covina Kia

She did a great job. Answered all my questions.

Gene is great to work.with

August 2,2021: Around 4 o'clock, I stopped at Matt Blatt Kai to explain what was going on with my car. I explained to the guy what was wrong with my car and I think that I have a transmission problem. As I was waiting in the waiting room, he came and informed me that I have an internal leakage and it will need to be fixed. The earliest I can drop the car off is Friday and I told him that’s fine. I went to talk to a seller to ask for a loaner for the time being. She told me to come and get it Thursday afternoon.As i was leaving, another guy told me, it will take a couple days to get done. Aug 5, 2021: I got to the shop around 4ish because I left work at 3:30pm. I explained to Torey what the guy Dave told me and gave her the keys. I wasn’t able to drop the car on Friday due to working early and went to get the loaner. August 6-7,2021: No call or text message about my car, and I am assuming they forgot about my car because I have been to Kia for all my car services and I know the process. Aug 8, 2021I know the shop is closed. August 9, 2021: Around 12ish during my break, I decided to call and ask about my car. I talked to two different people and my car wasn’t in the system. Only Kia soul that was in the system was for someone by the last name”fisher” my last name is “Normil”. Then I was placed on hold for 2 minutes and told my car was ready. The way I got the message, I knew something was fishy. Around 4ish, I got to pick up the car, I asked what work was done and I was informed that NOTHING NOTHING, they just clean the oil. I was mad because if you clean the oil on the surface, it's common sense that the oil is coming from somewhere. I didn’t want to take the keys. I was informed that Dave is not longerhere, I explained to Torey what Dave told me about my car and the issues that I have been having. I was informed that they will look at it the next day. August 10,2021: Around 7ish am, I got a text message and at 10:46am received a voicemail saying the find where the leak was coming from. Which is upsetting because They never looked at it when I dropped it off thatThursday. Aug 11, 2021 Received a text message saying I can text or call if i have any questions or concerns August 12-17,2021: I gave them time to fix everything. August 18, 2021: Around 11:40sih, i Decided to call and get some updates. Chris told me he will call me back with more information. He called me at 12pm, saying that my car will be ready today. 12:26pm..And he called again to tell me to pick it up. Overall, I wasn’t happy with this service at all. This service was extremely unprofessional and the fact that nonone knew the status of my car when I called the first time, is very upsetting.I wasted time going to get it when it wasn’t ready. In the end, the service got better but I don’t 100% believe that my car is fixed correctly.

Paul went above and beyond by making sure my repairs were done timely. He made sure to check my warranty for any repairs that were covered. He is very thorough and professional. Thanks Paul!