Kia My Service

You said one question in the text. But there were 2. ????

Torey is great. She is always so pleasant and friendly. I always hope that she is the one to help me when I get my oil change. I know everything will be well taken care of.

Problem diagnosed quickly. Estimate for how miniscule the repair is is outrageous. I will find an alternative.

Jeramie was very courteous, professional and helpful.

Very pleased.

At checkout I was alerted that I will need a new filter (it's marked red). During service if something is needed/questionable the customer should be informed. I would have them change the filter without question. As a business, I am shocked that you allowed money to walk out the door. This is also the first time I've had service and did not have my car washed. Alan provided good customer service.

I called on Wednesday morning for a. Appointment for oil change at 315with one of yours customer service I went down tmy appointment and there's was no appointment made I wasn't in the system for service had to remake another appointment for this Friday went had oil change down sat there for almost 2 hours waiting you would think I bought the car from kia garage brand new and have always return for my car to be service there you would think for the mess up from the customer service not setting my appointment right or over booking customer we would receive a discount but no

Franklin is an absolute joy to speak with. He always greets everyone with a smile and a joke. He goes above and beyond to give each customer a great experience. Best customer service I have had in quite a long time.

I’m always happy with the service!

Awesome service and always going above and beyond to help. I’ve been a customer for a long time and service is why I’m brand loyal. All my vehicles are Kia. Thank you.

Paso Robles KIA has a friendly group of people who are helpful and courteous. A service job well done and reported. What more could you ask for?

Jonathon was amazing and very helpful

The staff at Crowley were very nice, professional, and courteous. However, my experience over the last 8 months has been “inconsistent.” It started with no oil in engine. What seemed fixed wasn’t - crack in oil pan on next visit. Many oil consumption tests, spark plugs, days at a time without a car got to be a huge headache. Communication was lacking because every time I brought the car in I was told a different story. Had to send 4 (previous to January) oil change receipts in twice to be submitted to Kia twice? I know Crowley was the middle man in all this debacle, but shouldn’t a loaner car have been available. I was offered rides. But that doesn’t help get me to and from work which is a 30 mile commute each way. When Kia finally agreed to put in new engine, it took 6 weeks for Crowley to complete the job and I did not have a car. I was offered a reimbursement of $35 a day and was told Enterprise has rentals for that price. Not true. The lowest price Enterprise had in the 6 weeks was $68 plus plus a day. Lastly, I picked my car up after 6 weeks and it would have been really nice to have gotten into a clean car. There wasn’t even plastic on the seat or paper mat on floor. I hope Kia sends me a survey for comments because I will certainly tell them that my experience and what your staff went through was unfair to both of us. I do not need anyone to contact me about my feedback. I’m just happy I finally have my car back.

Everything was great

Customer service was wonderful as always. James even asked me if I wanted a car wash. He's the 1st one to ever offer me that. I didn't even know there was such a thing. Thanks James Ozello for making me feel like a special customer even though all I got was an oil change lol.

Mr. Willis was very polite and pleasant. I have found everyone to seem to be honest and fair.

Karen Castillo did not assist me today

Exceptional on a scale 1-10 ten being the most satisfied definitely a 10 !!!

Jonathan was a model of excellent customer service from the time I entered until the time I left. I really felt like a member of the Kia family with him having been the face of Kia during my service appointment.Jonathan made my service appointment the best I have had since purchasing my vehicle. He even made certain I was able to have my phone charged while waiting.

I feel very comfortable with everybody I have dealt with, that's why I keep coming back.