Kia My Service

Was told Kia had car parts for recall and 2 hours later found out they didn't. Rental car was not arranged nor followed up with.

Thank you Matt for taking care of me during my visit you were very polite and ensured I got out and done at my given complete time, thanks for the wash my car needed it. You were kind and very polite. Thank you!

Torey, Domonique and Katie are awesome! They are always on the ball and provide excellent service.

Hi, I called for an appointment to take my car in for diagnostics, it took me 3 different tried to get the right appointment. The men did not take me as a woman seriously and assumed I needed an oil change. This was already a crappy experience. Eventually I was finally able to speak with someone who helped me to get an appointment. I showed up to drop my car off and was informed to my understanding, within a week I’d have an answer as to what was wrong with my car. From the date of drop off, that would mean I would have no vehicle for at minimum 5 business days plus 2 days over the weekend, I called on day 6 to check in at 9:30. I was informed that that had not even began to diagnose my vehicle. I was truly astonished by this. I called back at 1:30pm to check in again. To which I was informed, they haven’t began to diagnose it, I ended asking to have my car pulled. I cannot understand why this place thought it made sense to haven even kept my car for 7 days, if they KNEW that it would even be touched until the following week. I could have just brought it in 7 days to start the process, I can understand there being a backlog, what I can’t understand is how the service team thought it made sense, to hold it for a week, to have done absolutely nothing but park it. I could have saved my coins, from using Uber and Lyft to get around for a week. The communication and scheduling is sorely lacking. This was truly an awful service experience

Very respectful individual was a great help and made everything quick as possible.

Everything went well.

Poor customer contact. Service rep never followed up. Sent a text my car was ready just waiting to wash. Never got another message. I finally got a ride back to dealership at 5pm. I was texted that my car was ready at 12:45. Upon bringing my car up the service writer said my car had not been washed and if I would wait. I declined Took most of the day to tell me a part needed to be ordered to fix the recall. Another trip in! Not good. Why isn’t the part available to fix recall the first visit. Poor planning. I hope not to go through this again. Thank you for listening.

Always good service, that's why we always go back.

She was very kind and help full thank you so much

Torey was great and very professional

Dominique was extremely helpful from the moment we walked in, until we came back to pick up the car. Great worker!!

Emily was very pleasant and informative from beginning to the end of my time at the dealership. I appreciate the update on my vehicle and the professionalism she possesses!

He did a great job on my car

Dominique always goes out of her way to make sure I am completely satisfied. I appreciate her dedication to her customers.

Emily was amazing!!! Was kept informed the the whole time! Was in and out in less an an hour. This is one of the many reasons why I only go here.

I was told Mt car would be ready in 2 hours.. I dropped it off at 10:30 am and my car was ready at 2pm; and only because I pushed and demanded my car to he serviced.

Carl kept me updated

Jeffrey Cagle was very professional and helpful when we took our kia in for an oil change. So polite and friendly a very big asset to the Service department at Kia of Murphy.

A job well done.Thank you

Fist time coming to this dealer to get car serviced. Brought the car at 9am didn't leave till 2:30 pm. Due to them loosing my car keys. I didn't get the news of this till 2pm. Had to get someone from there drive me home to get spare key.saw that my car still showed a service light on dashboard. When they call Friday morning to tell me new key was ready to pick. I mention this light. For them to tell me car never got serviced. I was very very upset. If I would have been white or a man they would of gotten their **** chewed out. I lost all of Tuesday sitting on those uncomfortable chairs thinking my car was getting serviced then to realize that never happened. All I got was a sorry an we paid for your service.there should be more done than just free service. The ohh we paid for the new key. That's shouldn't even been brought up because it wasnt MY FAULT YOU LOST MY KEY in the beginning.