Female taking reservations over phone very rude felt like I was bothering her i explained online reservations not working. Also was not kept up on the status of my vehicle only received text it was being washed had to go to service desk after seeing my vehicle being parked.
11/12/2023
Lazara G. VERIFIED CUSTOMER
Everyone was very nice had a smile on there face and I was expecting to be there along time but no I was out of there within 40 min ty job well done and a great staff
11/12/2023
Patricia C. VERIFIED CUSTOMER
Always excellent service from Michael.
11/12/2023
Brenda S. VERIFIED CUSTOMER
I was there four hours for an oil change
11/12/2023
Robyn H. VERIFIED CUSTOMER
Michael was very pleasant and helpful. He was upfront regarding the price and he let us know when the vehicle was complete. Great customer service!
11/12/2023
Tina G. VERIFIED CUSTOMER
There seems to be a disconnect with the technicians in the back and the service guys in the front. I was given a call at 3:00 and I said go ahead with the work he said he would take another hour I said okay I went back 2 hours later because I never got a call and they didn't even take my car back to do the other service part so I had to wait even longer it's a very long wait when I only have one vehicle and so I had to rely on someone else to keep me busy around town until my car is done so it was a long day. I understand work can take a while but there is an extra 2 hours that the car should have been done and not sitting there because of the disconnect the technician never got the car from the parking lot to do the light socket.
11/12/2023
Jennifer F. VERIFIED CUSTOMER
Matthew was exceptional.
The technicians seemed to cause more roadblocks than necessary which caused an almost 2 hour wait time for an oil change. In which I still need to come back because the oil light was not reset.
11/11/2023
John K. VERIFIED CUSTOMER
Torey is fantastic and always is personable & totally professional
11/11/2023
Diamond E. VERIFIED CUSTOMER
Torey is absolutely amazing ! She takes care of me every time with such grace!! I always leave with every question answered and satisfied
11/11/2023
Lisa W. VERIFIED CUSTOMER
Given you don’t have any service on the weekends so I have to take time off work, I wish a simple oil change could go a bit fast than an 1.5 hours with a scheduled appt.
11/11/2023
Karla E. VERIFIED CUSTOMER
I appreciate Mike's time to explain all my questions
11/11/2023
Marcella P. VERIFIED CUSTOMER
Very courteous, professional good experience with Matthew Vasquez. Thank you,
Marcella
11/11/2023
Allen M. VERIFIED CUSTOMER
Emily was great, kept us informed the entire time.
11/11/2023
James B. VERIFIED CUSTOMER
Kind and helpful.
11/10/2023
Robert A. VERIFIED CUSTOMER
Matthew is a quality employee. His assistance & professionalism are an asset to Matt Blatt Kia.
In fact, all of the staff I've encountered represent Matt Blatt with outstanding people skills, and they know their jobs.??
11/10/2023
Kristine V. VERIFIED CUSTOMER
I was in a desperate situation and being from another state and as booked and busy as they were she was able to squeeze me in, I really really appreciate it. I made it home safely thank you sooooo much Torey
11/10/2023
Emma P. VERIFIED CUSTOMER
Michael was nice and I appreciated his kindness and assistance, however the other person I had spoken to on the phone prior to the appointment misinformed me about how much it was going to cost.
11/10/2023
Ramon B. VERIFIED CUSTOMER
Completely satisfied
Thank you
11/10/2023
Richard C. VERIFIED CUSTOMER
Personnel were very courteous and kind. Service was fast and efficient.