I missed out on the fresh out the oven cookies and some forza on the the Xbox. Maybe next time.
12/2/2023
Barbara K. VERIFIED CUSTOMER
Great job. Very polite and a thorough checkup. Thank you.
12/2/2023
Bernal F. VERIFIED CUSTOMER
Very friendly, warm and welcoming. Attentive and knowledge. Dominique follows up and briefed service in detail. She is part of the reason I travel the 40 min. I recommend her foe a service award.
12/1/2023
Karen K. VERIFIED CUSTOMER
Torey is a great example of how a Kia service representation should provide service. Torey is very professional, knowledgeable, and considerate. I was very happy that she was my service person. I look forward to seeing her when I come in to have my car serviced. She is so helpful and I know everything will go smoothly whenever she is there. Give that girl a raise!!!!
Karen K
12/1/2023
Peter T. VERIFIED CUSTOMER
Outstanding service and courteous staff.. as always.
12/1/2023
Angela P. VERIFIED CUSTOMER
Lexi is very accommodating and customer friendly. I appreciate how I am treated when I visit Covina Valley Kia. Even the drivers are very customer oriented.
12/1/2023
Mario S. VERIFIED CUSTOMER
George Did a great job and got me out as fast as they could
12/1/2023
Mark P. VERIFIED CUSTOMER
Everyone was very polite!
12/1/2023
Christine H. VERIFIED CUSTOMER
Everything was great service was fast thank you
12/1/2023
Robert S. VERIFIED CUSTOMER
Can you please change the name Robert to Nadine my husband passed away 3 years ago. Thanks
12/1/2023
Lou L. VERIFIED CUSTOMER
Great service
12/1/2023
Joseph C. VERIFIED CUSTOMER
Chuck, the machanic was very informative & was able give me confidence that the problem would be resolved
12/1/2023
Marc D. VERIFIED CUSTOMER
????????
11/30/2023
Selina L. VERIFIED CUSTOMER
A week plus wait for a code reset and test drive. Dropped my car off on 11/20 and received it on 11/29. Reading your reviews I realize your company thinks a 9 day service turn around is good but your customers have lives and transportation is a must. Minus the holiday it is still 7 days and this is an insult since I had to wait 1 month and 1/2 to schedule the service. Plus charged $200.00. You upcharge and your service ****.
11/30/2023
Todd E. VERIFIED CUSTOMER
Ms. Hunt helped my wife and me with a service appointment for our 2017 Sorento. Everyone at Covina Kia was very friendly and helpful. It was our first encounter with Lexi and we couldn’t have been more impressed. She was so friendly, kind, and knowledgeable. Without a doubt, one of the most valuable employees any company could have, and one of the finest young ladies we’ve ever met.
11/30/2023
Michelle S. VERIFIED CUSTOMER
I did have to wait 2hrs, but Torey kept me updated. I'm satisfied with the work done. The issue was resolved.
11/30/2023
Robert G. VERIFIED CUSTOMER
Emily is a wonderful young lady and represents your dealership well
11/30/2023
Tonya . VERIFIED CUSTOMER
I’m not happy with being forced to take my vehicle to another dealership or wait a week and a half for an appt when my vehicle was having engine issues. Then being told to either pay the other dealership to fix it or drive it back to you who all the sudden had an available appt the next day. Then I asked for it to be documented in my paperwork that the oil gasket and housing was damaged during my previous oil change done by your dealership and that’s why I was having issues and it wasn’t put on the paperwork. “Worn” was put on there. That’s untrue.
11/30/2023
Ernest D. VERIFIED CUSTOMER
Yes, George ensured that the repairs were completed to my satisfaction. Much appreciated.
11/30/2023
Lidia H. VERIFIED CUSTOMER
I think you need to ask to the costumers first if they have the plan that covers for the service because some workers talk to the costumers in not a good way or courteous.