I have Bluetooth and USP connectivity issues. None was resolved because you couldn’t replicate it. Even more frustrating is the inability to permanently turn off Forward Safety. You can only turn it off after your first start the car. It will automatically come back on again when you turn the car off and then turn it back on again. The reason this is frustrating cause one time it came on and then ABS automatically engaged because the smart car thought it was gonna get into a collision, but I wasn’t and when the ABS came on it and locked my brakes and I almost got rear ended. NOT good. Definitely a safety hazard for me and I’m a professional driver. I’m going to take further action.
7/11/2025
Randy D. VERIFIED CUSTOMER
I had an appointment at 8:45 to get my oil changed.i was on time and she told me it would take 2hrs to complete the service. So I took the shuttle home. And was told she'd call me when it's done. So I'm expecting a call around 11- 11:30, perfect I call still make my 12:30 DR appointment. At 12 I started calling her and talked to everyone but her they all said they'd have her call me to right back, she's at lunch or stepped out, she's with another customer.
I finally talked to her at 3:45 after about 20 attempts. Missed my Dr appointment now rescheduled for August 20th. So at the end of the day I was pretty frustrated.
People without appointments should have to wait longer then people that make appointments.
Randy D
7/11/2025
Tony/Eric Y. VERIFIED CUSTOMER
The website needs some work: Simplify the appointment scheduling and allow for entering text to explain why appointment is necessary. This way all issues can be listed ahead of time. On the phone or in person, it is too easy to forget something.
7/11/2025
Jay L. VERIFIED CUSTOMER
Edwin Rivas is a model employee. Pleasant, professional, and he made the experience enjoyable.
7/11/2025
Peter T. VERIFIED CUSTOMER
Thank you for the great service.
I thought a complementary wash came with the service.
Thank you Pete E. Tolmachoff
7/11/2025
Reina C. VERIFIED CUSTOMER
Excellent
7/11/2025
Cecilia M. VERIFIED CUSTOMER
Gracias
7/11/2025
Robert A. VERIFIED CUSTOMER
The service department is always a pleasure to work with. Outstanding leadership with Heman
7/11/2025
Jose . VERIFIED CUSTOMER
Very professional great customer service connected and responded quickly with all updates
Kept informed throughout the whole process
7/11/2025
Harry B. VERIFIED CUSTOMER
Good job
7/11/2025
Alvaro H. VERIFIED CUSTOMER
Called service line before taking vehicle for maintenance, asked representative to hold off tire rotation/alignment from the list, Jesse herrera stated it was not on the note. I was not the one that dropped off the car, I was not able to confirm. I trusted that what I said or my message will be relayed to Jesse but it was not, costing me more than I budgeted for the service.
7/11/2025
Jesus . VERIFIED CUSTOMER
Excelente customer service
7/11/2025
Justin F. VERIFIED CUSTOMER
Jesse took great care of us and our vehicle. I will be requesting to work with him in the future.
7/11/2025
Judith B. VERIFIED CUSTOMER
Excellent service!
7/11/2025
Kevin O. VERIFIED CUSTOMER
Ernesto provide top notch service! Highly recommend him. Thanks again
Kevin
7/11/2025
Pearly O. VERIFIED CUSTOMER
Andrew was very helpful and he answered all the questions I had. He also provided updates about me car throughout the service.
7/11/2025
Victor D. VERIFIED CUSTOMER
Nicole is the nicest advisor that I have met in the history of owning my Accord (since 2019) she definitely deserves a promotion!
7/11/2025
Bryan H. VERIFIED CUSTOMER
Excellent service honda dealership
7/11/2025
Tami A. VERIFIED CUSTOMER
Very professional. I love that they come right to my door and pick up my car and bring it back to me – super amazing that you have that option.