The Car Group

He is amazing

Thank you, Ram is a phenomenal service specialist!!

Great job fast

Excellent Service!

It was great

Thank you for providing great service for my car in a timely fashion.

Amazing attitude and energy! Very personable and helpful through the whole process. Goes above and beyond to make the people he interacts with happy!

The monitor is still not working right. Also the date and time was for New York, they didn’t even do that right. Monitor needs to be replaced not reset. This is the second time l have come in about the monitor and it’s still not working right. I have sat their for several hours each time, l am beyond mad!

I received exceptional service by Rosalina Canez, she is very attentive and aware of the industry and does her due diligence on things she may not be familiar with, overall service 10/10 thank you.

There was a lack of communication from John B. which caused frustration. I checked in for my car appointment at 8:15am, and he told me that it would take about 5 hours for my 60,000 mile routine checkup. That means it would be ready around 1:15pm. He did say it should be 2:30pm at the latest. So I walked home and waited. 2:30pm passed with no communication. At 3:15pm, I was pretty frustrated, so I called the service center and left a message. About a minute later, I finally received a message saying I needed to approve/disapprove of an additional charge for an extra service. After clicking disapprove, John B. messaged me at 3:30pm saying he apologized for the lack of communication and that my car should be ready soon. I walked over to the Toyota service center from my apartment and arrived at 4:30pm. I spoke with a different worker and he told me John B. had apparently gone home for the day. He checked on my car and it still wasn't ready, so I had to wait another 15 minutes. After paying, it was already 5:00pm, which made me late for an important meeting. It is absolutely ridiculous for a scheduled car appointment at 8:15am where I was told it would be "2:30 at the latest," to end at 5:00pm. There definitely needs to be better communication and if someone has an appointment that early in the morning, it should take priority over walk-ins.

Great great job

My service experience did not start very well, but I believe it ended in good note

Anthony was amazing. He made this process super easy to understand and was very helpful when I was applying for the Sunbit financing. He had an amazing attitude, and I really appreciated his service.

Jonathan was very kind and helpful. My car was ready quicker than expected which was great.

Great help let me know what to do and let me know what the car needed very honest and kind

Edwin was thorough and went above and beyond helping me with my car. He was patient and friendly.

Great service ! Amazing team! Thank you for everything !

Trinity Guzman is great. She answered all my questions and was super helpful and nice :)

Yes very satisfied, thank you so much, great job!!!!!!

Service department said they did not have enough technicians to diagnose a rattling noise coming from the exhaust. For me to reschedule for a later date to see if they would have a technician available. It’s nonsense when your car has a noise out of the ordinary and the service department tells you they don’t have enough technicians to diagnose. So what’s a loyal Ford customer supposed to do, wait till it the issue becomes greater. Not satisfied with the service. Plus I took it in for service and I didn’t even get a wash on my SUV.