We always have a good experience at Honda, and especially with Benito. He always explains what they’re doing and why, and gives us choices. Always a comfortable experience. Diane M
7/16/2025
Omar M. VERIFIED CUSTOMER
Great job
7/16/2025
Cecilia M. VERIFIED CUSTOMER
Gracias
7/16/2025
Debbie H. VERIFIED CUSTOMER
Nothing about the service I received was fully explained and I was extremely shocked receiving a bill of $190.00 dollars for a loose battery cable that was apparently the problem, and was not discovered with the diagnostic scanner. Second shocker is to have a manager blame the loose cable on another company, even when this cable was recalled once already. I bought my car and have been having my car service here at Honda Cerritos for 3 years. I will no longer have my car serviced at Honda Cerritos.
Have a nice day!
Debbie H
7/16/2025
Jose H. VERIFIED CUSTOMER
He’s the best service writer very professional and knowledgeable about Honda well spoken and honest Honda should be very proud to have Avery professional employee
7/16/2025
Brent I. VERIFIED CUSTOMER
My favorite of the handful of service advisors there.
7/16/2025
Joseph C. VERIFIED CUSTOMER
Great service
7/16/2025
Laura C. VERIFIED CUSTOMER
I loved the service experience from beginning to end. Great work.
7/16/2025
Paul Y. VERIFIED CUSTOMER
Andres is a true professional! Great representative of Cerritos Ford and he is a huge reason why I continue my service relationship with this Ford dealership!
7/16/2025
Josefina A. VERIFIED CUSTOMER
Crystal es muy amable y me atendió muy bien
7/16/2025
Varley S. VERIFIED CUSTOMER
Excellent service. Accommodating and friendly.
7/16/2025
Veronica S. VERIFIED CUSTOMER
Good service, but tire pressure sensor went on as soon as I got in the freeway when the car was picked up. No warning lights were on when I left the dealership.
7/16/2025
Charles G. VERIFIED CUSTOMER
Benito is the only person who we trust with our cars. He has been helping us for for about 15 years and has always provided excellent advice to keep our cars running smoothly. Never had an unexpected failure!!!
7/16/2025
Jacks P. VERIFIED CUSTOMER
Very happy
7/16/2025
Brittney L. VERIFIED CUSTOMER
Very helpful!
7/16/2025
Charles S. VERIFIED CUSTOMER
John and the entire norm reeves team are top notch. Knowing I have a resource like Norm Reeves service available gives great peace of mind.
7/16/2025
Michael W. VERIFIED CUSTOMER
Tony and the other service people are great and have a good attitude
7/16/2025
Alex A. VERIFIED CUSTOMER
Great customer service…well done Robert
7/16/2025
Susie W. VERIFIED CUSTOMER
Kyle was courteous and efficient. I was completely satisfied with the service.
7/16/2025
Gregory S. VERIFIED CUSTOMER
Ram was courteous and knowledgable about the maintenance needs of my vehicle. I will request he be my service writer on future visits.