Robert is an outstanding service advisor. Very helpful and answering all my questions and needs. Will be coming back as a returning customer with Robert .
9/5/2025
Emile D. VERIFIED CUSTOMER
Valerie was all over it. She was great!
9/5/2025
Kathleen F. VERIFIED CUSTOMER
Thanks
9/5/2025
Linda L. VERIFIED CUSTOMER
Ernesto was very good. He explained everything & the work was done on my car earlier than predicted
9/5/2025
Sean S. VERIFIED CUSTOMER
Edward got me taken care of super fast.
9/5/2025
Alexander V. VERIFIED CUSTOMER
Service provided by Javier was excellent! It was greatly appreciated!!
9/5/2025
Ricardo F. VERIFIED CUSTOMER
Fernando did a great job with his customer service. Only problem was that when I left the check engine light came on. It was not on when I arrived. I asked if something was left unplugged for the light to come on, and was told they couldn’t find anything. That it was weird for light to come on. I’ve been taking my car to get serviced there, but have to question what this was all about.
9/5/2025
Natalie H. VERIFIED CUSTOMER
John didn’t inform me anything after finishing giving service to my car. I knew everything only by receiving text and checking online. I didn’t want to pay service fee online, so I came to the counter. It seems like no one in the counter wanted to help me as it wasn’t their job, our service wasn’t belong to them. I am considering next time won’t choose this place to do any maintenance for my car.
9/5/2025
Sheldon K. VERIFIED CUSTOMER
Excellent service, was in and out with no hassles thanks to Mike. Norm Reeves will be where I take my Subaru for service from now on.
9/5/2025
Ana M. VERIFIED CUSTOMER
Vivian was very professional and helpful.
9/4/2025
Prinzezz S. VERIFIED CUSTOMER
My husband said “go and give the highest feedback because the guy helped me pick up all the beads the fell off my bracelet” and he said service was fast. Thanks so much!
9/4/2025
Michael F. VERIFIED CUSTOMER
I think I found four different service advisories at the store and all of them seem to be great
9/4/2025
Vanessa J. VERIFIED CUSTOMER
Trevor is the best every time I bring my car in for service! Thank you Honda! I love my Honda & recommend Cerritos to everyone!
9/4/2025
Arlene C. VERIFIED CUSTOMER
Always great service with Julie every time I come in for car service. She is a great asset to the team
9/4/2025
Jose J. VERIFIED CUSTOMER
I mentioned to the service advisor that the car needed windshield washer fluid. Upon picking up the car, the invoice states all fluid reservoirs were topped off, but the car does not have windshield washer fluid.
9/4/2025
Jesica C. VERIFIED CUSTOMER
Leo is amazing very nice , helpful, understanding and answered all my questions. I highly recommend him to other clients of Honda.
9/4/2025
Yvonne S. VERIFIED CUSTOMER
Julie is great. No worries
9/4/2025
Lawrence R. VERIFIED CUSTOMER
Edwardo stands out as an exemplary representative of the Norm Reeves family. He knows the history of my car, and is committed to seeing that the problem with the car is addressed and corrected. Edwardo understands the importance of exceptional service and shows it by how he interacts with his customers.
9/4/2025
Steven B. VERIFIED CUSTOMER
Richard was great always kept me informed
9/4/2025
Lida F. VERIFIED CUSTOMER
Javier was great ! Very helpful and considerate of all my inquiries . Very pleasant experience