The service was exceptional thanks to Anthony Sanchez. He is absolutely the most professional and I came home feeling that I could not have received any better service. Thank you so much.????
9/5/2025
Erin S. VERIFIED CUSTOMER
Benito Torres was very professional and helpful. I normally see Clayton, my service advisor. Since he was off, Benito Torres step in and help me right away. From the 1st greeting he was very welcoming. On my way home, after the service, some lights came on. I called and was transferred to Alex, because Benito was out to lunch. Alex was very helpful as well, he even put me on hold and took his time to check with the technician that had worked on my car. He said it okay to drive but please come back so we can check all the lights means.
When I returned, I was met with the Technician and Benito again. They both checked the lights and explained it to me.
Great team and wonderful service experience.
This is the reason why I will keep going to get my vehicle service at Norm Reeves in HB.
Thank you,
Erin.
9/5/2025
Maria L. VERIFIED CUSTOMER
Than you so much
9/5/2025
Hai N. VERIFIED CUSTOMER
Service is good
9/5/2025
Annette K. VERIFIED CUSTOMER
Very friendly and efficient. Always a pleasant experience.
9/5/2025
Maria M. VERIFIED CUSTOMER
Everyone was very friendly and nice to us. Thank you.
9/5/2025
Terry A. VERIFIED CUSTOMER
Drove in Thursday morning 8 o’clock no appointment had a problem with my car. They were able to fix it. Changed my oil change. The filters service was impeccable. Everybody in service was very nice done with my car at 12:30 was very pleased. Thank you so much.
9/5/2025
Sharon T. VERIFIED CUSTOMER
Great service and staff. Keep up the good work.
Thank you!
9/5/2025
Mathew S. VERIFIED CUSTOMER
Javier was an excellent service provider and very friendly
9/5/2025
Carolina R. VERIFIED CUSTOMER
When I picked up my car I noticed the glove compartment was on the passenger floor mat???? I took pictures and immediately went back to Service desk!
9/5/2025
Lauren J. VERIFIED CUSTOMER
Enrique was so helpful and thorough! It was my first time at Norm Reeves since I just moved to the area. I look forward to coming back!
9/5/2025
Lafreda P. VERIFIED CUSTOMER
I was satisfied with the welcome/ greeting, satisfied timing time service while waiting for oil changed, Great hospitality while I sat there in the lobby and Polished my fingernails with a delicious cup of coffee.
9/5/2025
Louis B. VERIFIED CUSTOMER
Norm Reeves service is awesome!
9/5/2025
Olivia V. VERIFIED CUSTOMER
Great customer service and advice!
9/5/2025
Jose X. VERIFIED CUSTOMER
Everything was great, workers are very nice
9/5/2025
Michelle P. VERIFIED CUSTOMER
Robert, my service writer took the time to see if my rotors could be resurfaced. This saved me about $300. Also, the work was done in one day.
9/5/2025
Errol J. VERIFIED CUSTOMER
Ramiro was very professional and informative. Pleasure working with him.
9/5/2025
Hassan T. VERIFIED CUSTOMER
Julie been there over 30 years
Always put 100%
9/5/2025
Manuel S. VERIFIED CUSTOMER
bad attitude from George Lopez, a get a tex message at 11:10am that the car service was finished, i went to the counter and he give me attitud that he call me when its done the service, i tried tonshow him that a get the message and he doesnt care. , finally at 11:40 , 30 minutes after he went to my to go to the counter and get my bill and my key… thats always go with Leo, he help me really good and great customer service but i ask for him and it was his day off
9/5/2025
Jane P. VERIFIED CUSTOMER
Bonito is always helpful, pleasant and understanding.