She made sure I was able to get my rear view mirror fixed
9/17/2025
Rhonda D. VERIFIED CUSTOMER
Dominic Pagliarulo and Eduardo Millan were very professional and provided outstanding service.
9/17/2025
Oscar R. VERIFIED CUSTOMER
Thanks Adrian for u hard work
9/17/2025
Mary S. VERIFIED CUSTOMER
Ivette is the BEST!!!! Thanks!
9/17/2025
Cesar R. VERIFIED CUSTOMER
The service time promised was on time! Perfect!
9/17/2025
Kristoffer R. VERIFIED CUSTOMER
Alex provided awesome customer service start to finish.
9/17/2025
Michael S. VERIFIED CUSTOMER
Jason is always helpful and friendly to work with. We enjoy bringing our cats to him for service.
9/17/2025
Curtis P. VERIFIED CUSTOMER
There was damage to my rims after Manny suggested 4 new tires. When I showed Manny and Service Director Mike… they tried to convince me that all 4 rims were previous damaged prior to service which was false.
They both didn’t help or try to fix the damages.
PS I’m extremely upset and disappointed with the service
9/17/2025
Jeremey C. VERIFIED CUSTOMER
Great fast service…very helpful…made me feel welcomed I’ll definitely be bringing my car back for more service
9/17/2025
Firat E. VERIFIED CUSTOMER
They didn’t change my brakes when it was needed to be changed. Cause this was my last free service.
9/17/2025
Thomas L. VERIFIED CUSTOMER
Benito is a wonderful and knowledgeable advisor who looks after my family always.
9/17/2025
Elia D. VERIFIED CUSTOMER
the person who helped was just very welcoming. Every time I service my car, they always say they have checked everything. They don’t, they never fill my car with wiper fluid. It’s just how can one say they have checked it off when obviously they didn’t.
9/17/2025
David R. VERIFIED CUSTOMER
Always nice to see all the smiling faces on the staff
9/17/2025
Victoria C. VERIFIED CUSTOMER
Robert was helpful, kind, and efficient! He checked about my extended warranty and made me feel very well-informed as a customer. I will be contacting him again for future car maintenance! Thank you Robert!
9/17/2025
Nicole E. VERIFIED CUSTOMER
Robert went above and beyond for me to ask about my A/C in the car and knew it was possibly an issue for me. He saved me time and money by getting it all checked out with regular maintenance minder A1 scheduled. Im grateful that Robert took the time to check out my car and the work being done to ensure I had a smooth running vehicle. Robert will be my
Go-to advisor every visit I have at Norm Reeves Cerritos. Thank you Robert for the work you are doing!!!!
9/17/2025
Dorothy A. VERIFIED CUSTOMER
Ok.
9/17/2025
Kristine H. VERIFIED CUSTOMER
Excellent service as always
9/17/2025
Madison V. VERIFIED CUSTOMER
I am not sure why my RO is closed as I have made it very clear that I will not be picking the vehicle until I do another test drive with my technician and/or shop foreman. While conducting my test Friday last Friday the technician was able to duplicate the break screeching sound. On Monday I received a message my car is ready for pick up. I informed my advisor that I am not comfortable picking up my car until I do another test drive. The one issue that was able to be duplicated is not fixed and I am supposed be okay to pick up the vehicle.