Muy buena atencion Amable y muy satisfecha con el servicio muchas gracias
9/16/2025
Roman G. VERIFIED CUSTOMER
Great job, will be back again,
9/16/2025
Diana G. VERIFIED CUSTOMER
Edward is amazing. Phenomenal customer service, honest, hard working, works with integrity, great listener, great communication and understanding. I always look forward to getting my car serviced when I have Edward who can assist me. Thank you Edward!!!!
9/16/2025
Leneesha K. VERIFIED CUSTOMER
Took too long for my car to be ready, over three hours, approximately 3 hours and 31 minutes unacceptable. Thank You
9/16/2025
Courtney P. VERIFIED CUSTOMER
Ramez was very communicative & a pleasure to work with!
9/16/2025
Michael P. VERIFIED CUSTOMER
He was great, helpful, and prompt.
9/16/2025
Beverly B. VERIFIED CUSTOMER
Richard was kind, welcoming, professional, considerate,and patient, he struck me as a very trustworthy business man, I was in good hands and it was a good experience.
9/16/2025
Ely C. VERIFIED CUSTOMER
I don’t have problem with Javier Lopez, he was very nice and professional. My concern was about the appointment system, PLEASE do NOT overbook !!! My appointment was at 10:15, I arrived early (9:49) to insured I came on time. However to my disappointment the service representative (Javier) only approached my at 10:46, that’s unacceptable !!! Almost an hour wait, even with an appointment, I understand… they were busy, it’s Monday morning, but still thsts NOT an excuse. DO NOT overbooked, as we are all busy and thsts why we made appointment. 15 minutes wait is more reasonable than a 32 minutes ????????. I better go to other dealer, after my 36 years of loyalty to your center, and I’m not appreciated. Thank you for opening my eyes for NOT to come to norm reeves AGAIN !!
Thanks for sending this survey for me to voice my concern.
9/16/2025
Mayte S. VERIFIED CUSTOMER
Q told me he would have my car done in an hour and a half to two hours max. I doubt getting in my car four hours later. After many attempts of trying to reach him through calling him calling the receptionist, the reception is giving him my messages and through texting the number they provided. When I requested a shuttle, I got zero response and had to call my father-in-law and ask him for a ride. I also miss the doctors appointment that I’ve been waiting for and now I have to reschedule it a month later. Super unprofessional and would not recommend going back for service especially with Q. On the invoice, there was a $30 charge which the manager noticed and had to take off because I have a maintenance plan through Toyota. I asked for an oil change and I’m questioning it if it even got done due to the invoice, saying only topped off oil and fluids. I don’t even know if they did what I asked.
9/16/2025
Jimmy C. VERIFIED CUSTOMER
Nicole provided great service. She updated me as soon as possible and was able to have my vehicle fixed quickly and efficiently. As always she provides great customer service. She went above and beyond when I picked up my vehicle by being kind to my son.
9/16/2025
Gunjan S. VERIFIED CUSTOMER
The staff is very good and polite too.
9/16/2025
Lila B. VERIFIED CUSTOMER
I would like to thank Moe jaber he always take care of me when I take my car in. I told him what was the problem. He made sure that it was taken care of. This is my mother‘s car she left for me. She passed away last year Moe always make sure that when this car was taken care of he is a great person in this company should be grateful because this kindness and thoughtfulness carries a long way. I don’t know about the service. The mechanic did I didn’t clean my engine very well, but there’s another subject, but all I know is that moe make sure that my car is taken care of. I even told him that I’m going to travel to Utah and he told me everything is good. All I want to say is I’m so grateful to moe it’s took care of me. I will always recommend to any buddy who’s going to serve your car to see Moe jaber last note thank you for this company to hire him. Thank you again.
9/16/2025
Katey L. VERIFIED CUSTOMER
Ramblin Diego is amazing
9/16/2025
Rosalie B. VERIFIED CUSTOMER
Fast service.
9/16/2025
Adrian D. VERIFIED CUSTOMER
He helped me with getting the right name down on the vehicle! I had so much confusion with a simple name update that all previous reps didn’t bother understanding my situation with the name on the car.
Besides the 3 hours wait, he honored a coupon and made my experience a pleasant one.
9/16/2025
Jaime M. VERIFIED CUSTOMER
The main reason for bringing my car there was for the tire sensor which on light always but it was not fixed
9/16/2025
Maria A. VERIFIED CUSTOMER
George was great service.
Just one thing, they should of told me it was going to take 7hrs,
I needed a ride home and no one provided me with one ride home, I don’t have any person to pick me up. Or any one else.
No one offer me a water or at least some cookies since I don’t have any cash to eat.
9/16/2025
Steven S. VERIFIED CUSTOMER
The price with coupon should have been explained about the charges.
9/16/2025
Gaetano P. VERIFIED CUSTOMER
The entire service team and in particular Patrick Wortham and the gentleman who actually worked on my vehicle were fantastic. All my experiences with this dealership have always been above well above average. I’m always recommending people to this dealership. In fact, I encourage my mother-in-law to purchase a vehicle from here just a few months ago.
9/16/2025
James A. VERIFIED CUSTOMER
VIVIANA WAS HELPFUL 100%
YOUR ENTIRE CREW WAS THE
REASON. FROM THE TIME I GOT
THE CAR/AND RETURNED LATER
TO GET MY TRUCK WAS YOUR
TEAM WAS HELPFUL.
Thank You JIM ALLEN