Very professional and helpful. Got me in and out quickly
9/22/2025
Chris S. VERIFIED CUSTOMER
Candice is as amazing, will only see her from now on even though everyone at Norm Reeves Hyundai is great! Fast service, kept me informed all the way through!!
9/22/2025
Brianna D. VERIFIED CUSTOMER
Everything was great. I was a new client to this dealership & he made the transition very smooth. He provided me with good customer service.
9/22/2025
Tingting Z. VERIFIED CUSTOMER
Friendly and excellent service
9/22/2025
Rebecca A. VERIFIED CUSTOMER
Adrian did an amazing job providing customer service during my visit. He was professional, helpful, patient, and knowledgeable. He also made great recommendations regarding the inspection and the condition of the car.
9/22/2025
Margaret J. VERIFIED CUSTOMER
Great service and excellent attitude.
9/22/2025
Leticia A. VERIFIED CUSTOMER
Javier provided excellent service.
9/22/2025
Maria M. VERIFIED CUSTOMER
Nicole provided excellent service. Nicole is very detailed, polite and professional.
9/22/2025
Rory H. VERIFIED CUSTOMER
Thank you Candice Roxaa. Thank you Hyundia
9/22/2025
Ha M. VERIFIED CUSTOMER
Appreciated that he called back right away when we had questions
9/22/2025
James W. VERIFIED CUSTOMER
Good experience with Alex!! He knows how to engage with customers. Good addition to service dept.
9/22/2025
Uriel M. VERIFIED CUSTOMER
Excellent job
9/22/2025
Tomas R. VERIFIED CUSTOMER
Candice was very professional and kind!
This was our first service for the Kona.
Definitely will be returning with her.
9/22/2025
Linn S. VERIFIED CUSTOMER
Alex was great, very informative, attentive, always available and easy communication. The grounds were spacious, clean, and the hot chocolate wonderful even though I didn't have to wait at all.
9/22/2025
Cathy L. VERIFIED CUSTOMER
Your staff in the service dept are friendly, honest and very helpful.
I would recommend them to anyone owning a honda
9/22/2025
Linda L. VERIFIED CUSTOMER
Fast service, no pressure to get work done just informed recommendations. Hannah was great!!
9/21/2025
Yamileth D. VERIFIED CUSTOMER
Thank you
9/21/2025
Steven R. VERIFIED CUSTOMER
Miguel was great.
9/21/2025
Rosana H. VERIFIED CUSTOMER
My advisor Ruben Marquez has been amazing. Customer service is phenomenal. Will be returning to him in the future.
9/21/2025
Sharonda A. VERIFIED CUSTOMER
To the Attention of Honda Reeves Auto Center,
I am writing to express my profound disappointment with the experience I had with the Honda Reeves Auto Service representative, Oscar Ortega.
My wife and I were misled into believing that we needed to replace a tire due to a nail in the tire, which resulted in an unnecessary expense of nearly $300. This decision was not in line with our expectations, especially considering that our 2025 HR-V was purchased last November.
The representative’s charge of almost $300 for a new tire without honoring the current warranty information was deeply concerning. After repeated attempts to resolve the issue, we eventually consulted with the manager. The manager acknowledged that replacing the tire was the appropriate course of action and declined to charge us the excessive amount.
Despite our efforts to address the matter, we remain deeply disappointed with the experience. We had anticipated that Honda Reeves would provide us with reliable and transparent maintenance services for our new vehicle. Unfortunately, our experience fell short of these expectations.
Thank you,
2025 Honda HR-V Owner
James Anderson
P.O. Box 1536
Anaheim, CA 92815