The Car Group

I have been taking my car here for the past I don’t know how many years. I enjoyed coming here for a few reasons: 1. Shuttle service to my work 1 mile away which is convenient since I work in Irvine but live in Oceanside 2. Car wash with my oil change I understand with Covid you don’t offer the shuttle service anymore, so I would get a Lyft called for me by you guys and have to find a ride back to pick up my car. Yesterday when I get asked if I am waiting for my vehicle or coming back. I say I’ll come back but I need a Lyft to work. The gentleman who helped me now tells me I don’t qualify for a Lyft with just an oil change. Since when ? All throughout Covid while coming here I have been given Lyft a since your shuttle service is closed. So I drop my car off at 8am, 3 hours later I get a text I can come back to pick it up. It’s not like this was some 30 min service and I could just wait it out for the car, you expect me to sit there for 3 hours for an oil change or figure out my own ride now. I just got 4 new tires a week ago at a different place in Irvine and they asked if I wanted to change my oil while I was there, I liked coming to the dealership and having you guys do it, but I don’t appreciate not being valued for whatever services I bring to your dealership should it be an oil change or a full blown service. I think my services at this dealership are over.

Tom was really helpful. He was really honest and understanding about the situation of my vehicle. He did everything he can to get me the soonest schedule as possible for my car to be fixed. Keep it up Tom. Thank you.

Juan has excellent customer service. He takes time to explain and is very helpful.

Thank you!

Honestly haven't been impressed since buying my car. It's has been a huge headache. And my most recent experience was subpar. The female service tech/receptionist was rude on the phone. Was being charged for services that are covered in my maintenence plan.. And the complimentary carwash was half-assed twice now.

You texted my at 650 AM!!! Mot cool

Very happy with the service

Everyone was nice. But, the price of the oil change was the highest I ever paid. Over $100.00.

Friendly, professional. Although I went in for an oil change and came out with an $800 bill!! Goodness!!! Should run like a top for a long time!!

Angela went above and beyond to determine the cause of a minor problem with our Honda. Super satisfied with Port Charlotte Honda!

Staff was friendly and updated me on status. Great team!

Absolutely outstanding!! Additionally, he showed great respect for my COVID-19 precaution concerns!

5 stars rating. Very very pleasant experience!!!????????????

The staff and service is amazing. What I can’t get over is the price. I don’t mind helping to send kids to college I just don’t think I should have to pay for all of it myself.

Mark Farrugia~ Was very professional

As usual, exceptional service and courtesy.

I think for an added extra free service a car wash would be good just my opinion. ????????????

Very nice

Hello, I was very happy with the maintenance of my vehicle and the service provided by Nate. My suggestions for improvement are regarding the lack of clean/available seating outdoors. It would make the outdoor waiting experience much more pleasant if there were more seating options.The chair I sat in outside while I waited was very dirty and located in a flower bed. It was difficult to find a place to sit in the shade. It would be nice if there was a tent and clean chairs for people waiting outdoors.

I was pleased with Benz attitude