Ivette was great. Very thorough and was able to answer my questions.
12/18/2020
Scott M. VERIFIED CUSTOMER
Did not feel I was taken seriously and brushed off afterwards. I saved many years to save and spent $70K on this truck, my second F150, and now I'm told to handle the problem myself. Terrible service.
12/18/2020
Nabil Y. VERIFIED CUSTOMER
Ivette is awesome thanks for super service ..Nabil ****-****-xxxx
12/18/2020
Thuc L. VERIFIED CUSTOMER
Service very good
12/18/2020
Linda Y. VERIFIED CUSTOMER
I can't thank Mark enough for his willingness to help me troubleshoot my car's problems while waiting for AAA. His professionalism, knowledge, patience and kindness over the phone as well as at the dealership was very much appreciated. Mark definitely helped make my day a little better. Thank you Mark!
12/18/2020
Jose C. VERIFIED CUSTOMER
Omar is courteous and efficient. Thank you!
12/18/2020
Lem P. VERIFIED CUSTOMER
Thank you for the service. Heman is easy to work with and great asset to your organization. I recommend him to your customers.
12/18/2020
Mae K. VERIFIED CUSTOMER
Great service! He accommodated my request to get my car earlier and was very efficient getting paperwork and payment completed. Car was waiting for me to pick ip!
12/18/2020
Jill C. VERIFIED CUSTOMER
He was very friendly. Very informative. Advised of what I could have done since I’m there and I did. Just all-around very friendly very knowledgeable and that helps out a lot you guys are great
12/18/2020
Lydia M. VERIFIED CUSTOMER
An excellent experience indeed, Service Advisor Anthony Sanchez was such a joy to work with.
Thank you.
Lydia M
12/18/2020
Nelle K. VERIFIED CUSTOMER
Thank you for doing everything you could to help me.
12/18/2020
Craige C. VERIFIED CUSTOMER
Great customer service!
12/18/2020
David R. VERIFIED CUSTOMER
The service was really good...they help out to get my car Service
12/18/2020
Shawn . VERIFIED CUSTOMER
My bumper is not fit the same as when i came in. I’ve already come in twice to get the headlight and recall done. First time, headlight wasn’t ordered. This time, it’s that the recall parts weren’t in. I’m not happy at all
12/18/2020
Vincent S. VERIFIED CUSTOMER
Very competent
12/18/2020
Romela C. VERIFIED CUSTOMER
Very kind and helpful..went the extra mile to take care of my needs!..admirable and commendable!
12/18/2020
Dana S. VERIFIED CUSTOMER
Mark was very friendly, very knowledgeable and very accommodating.
12/18/2020
Jesus S. VERIFIED CUSTOMER
Good
12/18/2020
Oscar C. VERIFIED CUSTOMER
The main issue was that I did not feel safe while waiting for my vehicle. In total, I saw five (5) Honda employees that were either working on vehicles or that were entering the main office without a face mask or facial covering. There were also two customers that were coughing, they were not wearing a mask and nobody from Norm Reeves Honda told them anything. I decided to walk around the lot during my wait because I did not feel that I would be safe in any of the waiting areas. Also, I received an email offer for $10 off an oil change, but the Honda rep that charged me told me that I couldn't use that offer on my vehicle. Why was I descriminated for owning a Pilot? Why did I receive that offer if I wasn't going to be able to use it? Honestly, I don't know if I'll be going back to this Honda service center. I was and I still am very disappointed.