Llvet did wonderfully. No problem with her service. My issue was with the customer service representative on the phone. I don’t remember his name unfortunately (for updating him more than anything) but on the phone he said the Huntington Beach location was open until 7pm and that the service fee was only $20 to get a new key. However I got there just before 6pm as they were closing. They couldn’t help me that day, charged almost double what I was expecting, and caused me to walk home at night all because of one phone call. I understand in these times hours fluctuate and I called close to closing time, but attentive and accurate information should be given at all times. Hence the customer service line
12/19/2020
Julianne B. VERIFIED CUSTOMER
5 stars! Great work
12/19/2020
Carmen H. VERIFIED CUSTOMER
You guys are nice and fast.
12/19/2020
Greg G. VERIFIED CUSTOMER
Cindy was fantastic and a great customer service ambassador for your company. Thank you Cindy for your exceptional service.
12/19/2020
Ruben V. VERIFIED CUSTOMER
Service was great with Gary, he kept me up to date on repair status.
12/19/2020
Richard S. VERIFIED CUSTOMER
Edwin was very professional and courteous in meeting all of my service needs.
12/19/2020
Gary J. VERIFIED CUSTOMER
Very good service I love the atmosphere
12/19/2020
Muhammad R. VERIFIED CUSTOMER
Edwin is Awesome I really like his service he’s excellent helpful
12/19/2020
Marc R. VERIFIED CUSTOMER
Jennifer did a great job with the service on my car. Everything was done ahead of schedule and she even followed up with a call to explain what was done and why it was necessary. Thanks Jennifer!
12/19/2020
Betty M. VERIFIED CUSTOMER
She was a very nice young lady she took care of me with great customer service I could see she has great customer service thank you again
12/19/2020
Kenneth M. VERIFIED CUSTOMER
She was very helpful and nice
12/19/2020
Aleyda M. VERIFIED CUSTOMER
I’m very satisfied with the service from Cerritos Ford.
12/19/2020
Manuel R. VERIFIED CUSTOMER
My email is incorrect. It should be
12/19/2020
Maricela M. VERIFIED CUSTOMER
He is always friendly and helpful.
12/19/2020
Reema S. VERIFIED CUSTOMER
Amazing service!!!! Cindy was the best!! Thank you for taking care of my car and for the extra care since you knew I was going on a road trip. I felt extra safe! :)
12/19/2020
Rob K. VERIFIED CUSTOMER
Whats she worth!
12/19/2020
Rob K. VERIFIED CUSTOMER
Whats she worth!
12/19/2020
Anthony W. VERIFIED CUSTOMER
They had called me when it was ready to pick up and when I finally got there my car wasn’t read nor washed. After one of the employees said they will wash my car and told me to wait 15-20mins I did. Once I waited 20mins and once I came back to check in, they told me they thought I had left already. Which I didn’t understand because how can I leave without my car. After another employee said that they had lost the keys to my car i had to wait an extra 30mins and finally they brought my car. They were highly disorganized.
12/19/2020
Richard L. VERIFIED CUSTOMER
Extremely satisfied with the service provided Rafael kept me aware of what was being accomplished with our vehicle thru your techs, I couldn’t have asked for better service or communication, thank you Rafael, All the best , Richard L