Jacob was very polite and even went out of the way to help me install my new license plate since I could not get the screws off myself. He went over my final paperwork and was very courteous. I would like him as an service advisor again!
2/2/2021
Rojelio M. VERIFIED CUSTOMER
Hans was very kind and authentic. He answered all my questions and will go back to him.
2/2/2021
Phillip K. VERIFIED CUSTOMER
Everything was fine and no complaints.
2/2/2021
Mintari P. VERIFIED CUSTOMER
To rate her out of 5 stars, I would give her a 2.5. Angela needs to be trained to be more courteous with the way she answers customers' questions.
2/2/2021
Yousun H. VERIFIED CUSTOMER
Hans performed his work professionally with kindness. I was really appreciated. Thanks
2/2/2021
Jerry M. VERIFIED CUSTOMER
I came in for one small thing and left when technician discovered a nail in my tire and $700 worth of oil leaks!!!
2/2/2021
William W. VERIFIED CUSTOMER
Friendly.
2/2/2021
Nathan B. VERIFIED CUSTOMER
Kevin was very helpful and responsive about concerns that I had regarding my vehicle during service. He made sure to do his best to make sure I was well taken care of and it was properly demonstrated.
I am very picky about the dealerships I trust to take my cars to, and Kevin has proven that Norm Reeves Honda in Irvine is one that I can trust. His communication skills, response times, and knowledge and insights allowed me to feel comfortable with having my car in his possession to make sure the car was well taken care of and back on the road at 100% as soon as possible. Thank you, Kevin!
2/1/2021
James K. VERIFIED CUSTOMER
Dom was great. Personal, honest and reliable.
2/1/2021
Melanie H. VERIFIED CUSTOMER
Thank you for your help. I’m satisfied with your service.
2/1/2021
Mary Lou. VERIFIED CUSTOMER
I took my car in because of a computer download Re-Call.
When I drove off after the fix - my dashboard was no longer on the settings that I had them on.
As a senior - this was very frustrating. Please remember to leave the settings in the same place once you make your updates.
2/1/2021
Tony K. VERIFIED CUSTOMER
Replaced the recalled air bag under warranty. Didn't cost me anything. Thank you.
2/1/2021
William M. VERIFIED CUSTOMER
Ivan Cruz was very helpful and a lot of help. I appreciated it.
2/1/2021
Mark V. VERIFIED CUSTOMER
Omar kept me appraised on the major challenges with my vehicle. Everything has been fixed to my satisfaction
2/1/2021
John D. VERIFIED CUSTOMER
Great Service!
2/1/2021
Patricia L. VERIFIED CUSTOMER
Mr Torres took care of the service being I waited for 20 minutes just to have someone come and ask what I was there for. I was just there for an oil change. He took care of me and I was very appreciative for what he did. I had an appointment but still had to wait long. Thank you Mr Torres for your help.
2/1/2021
Yong K. VERIFIED CUSTOMER
Your dealer is great. I drive 80 miles to get there. Your staff is organized and dependable. Hans was my guy this week and he was great.
2/1/2021
Ismael Alejandro. VERIFIED CUSTOMER
The installation of an accessory was completed faster than expected. Gabbie was very friendly and promptly apologized for the long wait to be checked in for my appointment.
2/1/2021
Erick C. VERIFIED CUSTOMER
Josh was super helpful with everything. Will definitely come back here because of him.