The Car Group

My rep was great

The advisor that attended to my car was very nice. He explained of what the service they did to my car.

Thank you

As always Gary Ohnesorgen was helpful

He is legendary

Great job.

Trinity was extremely courteous, professional, and sincere. I was fortunate to have her as my service advisor again. All your service advisors are top notch, but Trinity exceeds all expectations.

Jennifer was AWESOME!

Great service

Jennifer was very professional and helpful from the beginning of my appointment to the two updating phone calls to the completion of the appointment.

Great customer Service!

Nate was fantastic and very professional. Nate went the extra mile and ensued my vehicle was road worthy - battery and air filter replacement was a wonderful recommendation.

The man who provided me with service, Anthony, was knowledgeable, professional, kind, helpful and an all-around great guy. Please give him a raise! He’s a gem.

JOHN WAS VERY PROFESSIONAL AND FRIENDLY.

Not just Jose but the overall service. This is my 3rd time already coming back just for the back up camera recall. And now I need to wait and come back for replacement. I had to wait 2-3 hours for the 3 times I went for the same service. I called in for the first time before I went there and the person I spoke to said he already ordered the part and went for a first thing Saturday appointment. After around 2.5 hours, I was told the replacement is not available yet and have to come back. I was promised to get a follow up call when the part is ready but I was the one who continuously followed up. Then I finally got another Saturday appointment for installation. Took around 3.5 hours with appointment and when I got home, just realized that the back up grid lines aren’t showing up. I called and texted and finally got a response to come in the following Saturday. I now went for the 3rd time and spent 3 hours just to say that another replacement unit will have to be ordered. Now here I come waiting again and now being promised to do the work for just 1 hour to appease the inconvenience. This is the worse experience so far from all my experience with any dealer. First time here and not sure if they can really turn this service around the 4th time I come back which I don’t know when at this point. Hope you all look at really focusing on your customers. Not good at all. Will update and send feedback again after my 4th visit and hope this gets fixed this time. Nothing to be happy about at anything right now.

Service advisor promised car would be done by 2pm so I chose to wait for it. Ended up being done at 4pm. I was there since 1130am. Not to rush the service but if I knew it was gonna take longer I would have gotten a ride home and come back for it later.

Friendly and honest

Fast, friendly, gave me choices.

Nathan was very polite and knowledgable, a true professional!

Matthew was very helpful and professional.