I must admit I was a little impatient… But he was very consoling and appreciated my patience LOL did a complementary service on my replacement screw for my window visor. Much appreciate it. Great customer service and very prompt.
2/5/2021
Gary T. VERIFIED CUSTOMER
1st visit to service. Professional and friendly
2/5/2021
Victor G. VERIFIED CUSTOMER
we're very happy with the end result. our car is running perfect it was clean and Ivans team members were just as professional when we made our evening pick up.
2/5/2021
James M. VERIFIED CUSTOMER
Very smooth visit. Staff was friendly, available and profesional. Thanks.
2/5/2021
Karen M. VERIFIED CUSTOMER
Terrel was great!
2/5/2021
Luis G. VERIFIED CUSTOMER
Service department was great. Rafael Gonzales.
2/5/2021
Don A. VERIFIED CUSTOMER
Come from Irvine to have my cars serviced at Norm Reeves Honda in Huntington Beach because we trust Benito and the technicians.
2/5/2021
David T. VERIFIED CUSTOMER
Just a small dome light repair that cost too much.
2/5/2021
Hersh S. VERIFIED CUSTOMER
John is really good
2/5/2021
Jason M. VERIFIED CUSTOMER
Everything went really good today and fast I was very happy ... thank you Honda
2/5/2021
Gloria G. VERIFIED CUSTOMER
Trinity is an excellent customer service provider.
When I told her that my battery was dead, as I dropped the car off, she did not bat an eyelash. She assured me that it would be taken care of. I asked her to call me regarding pending service options.
She did call me in a timely manner, and proceeded to inform me of other issues, described and priced them also.
Driving home after picking my car up, I immediately noticed a more durable ride, and the brakes responded immediately upon applying. You are very fortunate to have a young lady of Trinity's stature servicing your senior customers. I hate being treated 'old'. That means she looked my in the eyes when she spoke to me. I love that.
I don't drive often, or require service often. I will certainly return to Norm Reeves Honda (and Trinity!) for any future service. Thank you very much.
2/5/2021
Jim C. VERIFIED CUSTOMER
Omar did a stellar job... great customer service... polite, professional, and very organized and through...
I’ll be back.. no question about that...!
Jim C
2/5/2021
Irene P. VERIFIED CUSTOMER
Excellent service as always
2/5/2021
Tracy W. VERIFIED CUSTOMER
She was great! Thanks!
2/5/2021
Ravi N. VERIFIED CUSTOMER
Excellent
2/5/2021
Oscar S. VERIFIED CUSTOMER
Great customer service!!!
2/5/2021
Leah K. VERIFIED CUSTOMER
Norm Reeves is my car choice and my family’s as well, will not go to any other Honda, and the stuff are really nice
2/5/2021
Maria S. VERIFIED CUSTOMER
Trinity was extremely helpful explaining the issues my vehicle had with regards to my concerns. She kept me up to date on the progress and made sure I was okay with all that was being done. Overall her care put my mind at ease. She’s a great asset to your company. Thank you for the great service!
2/5/2021
Timothy M. VERIFIED CUSTOMER
Excellent customer service. John Le was great. I made appointment same day, was greeted by John within seconds of arrival. Car was taken into the shop by mechanic almost before I got to John’s desk. I was expecting a 2 hour plus wait so I brought some work from the office to do it seemed like I barely got started and John came and told me the car was done. It’s not like it was a quick take a look at the car and send the guy off. The presenting problem was diagnosed fixed as well as a couple of other issues were addressed and taken care of. Very good team work! Made me feel good about my purchase at Norm Reeves as well as ongoing service there! Thank You