The Car Group

Bryan was nice. I am not sure we were given accurate and complete information.

Fast friendly service. Great experience. Steve

I submitted before I realized I could leave a comment. Cheyenne was absolutely fantastic!! We look forward to continued servicing of our vehicle with you due to his impeccable customer service

I booked an appointment for service at 11:30AM on Saturday (3/13) to complete some diagnostic tests and potential minor service repairs. Upon coming in for my appointment, I was told that my car service would not even be attended too until Monday (3/15) but that of I left it over the weekend, its service would be completed by end of business day on Monday (3/15), to which I agreed. On Monday, I didn’t receive any updates about the service on my car despite several attempts to do so until 4:30PM, at which point nothing was done. Instead, no work was even started until Tuesday (3/16), leaving me without my car for 4 days though it is clear only 1 was necessary. Over all, I’m so upset with the lack of professionalism and integrity of the service agents. I’ve never had such an experience in the past and I’ve only had my car serviced at this location since 2013.

Robert was very helpful and he answered all my questions. I trust him with helping me make decisions regarding my vehicle.

None

Raul is rude

Everything was great except the sticker for the mileage change wasn’t completely removed from my inside windshield. Now I have an old sticker mess to clean up.????

Really liked your new location! Very nice!

Great service

Good service

Omar was very professional , able to answer all the questions. Was very helpful

I previously took my vehicle in to asses some concerns. My Usb port and a rattling noise that's coming from the driver side mirror. It was established that the USB port needs to be replaced and the part had to be ordered. The origin of the rattling wasn't able to be established. I was told to record the noise when I hear it and show Honda when I return the next week when changing the USB. I had a 8:20am appt to change the USB port today and showed 2 videos of the rattling. At 1:30pm I was notified that they were trying to locate the rattling. At 2:30pm I asked what the status of my vehicle was and was told that they weren't able to pin point the rattling and will just go ahead and just change the port. So in 6 hrs the very assignment that the appointment was made for hadn't even been started? I asked why has this taken so long? I was told that the technician had been driving the vehicle to replicate the rattling. It's hard to believe that the technician was driving the vehicle for 5hrs. That's enough time to end up in Las Vegas. I then explained that I work at 4:30pm and it takes an hour to get home during rush hour. I didn't get home until 4:19 pm and didn't arrive to work until 5pm. It isn't unreasonable for me to assume that this procedure wouldn't have taken 7hrs.

Excellent service thank you

Very Happy with today’s service. As always was able to pick up my truck the same day without making an appointment

Jose exemplified Fords authentic professional character. Give my best to Ford corporate and Jose Torres top notch. Give Jose a monetary raise. Thank you.

Javier was very helpful, I prefer this service center over the Downey location.

I was very satisfied with the services I received with Mr. Ricardo Badillo.

Robert was very nice and helpful I will be asking for him when I come in for my next oil change. I Love My Honda Thank You!

He is so polite and congenial! Very efficient and professional. Thank you