Very courteous and facility is top notch. Information on expected time parameters and estimate would be helpful. As great as the car was (way better than I expected) I may have passed on it if known it would take 45 minutes. Oil change an hour for almost 2 hour commitment which I had planned for. Friendliness of staff is a big plus
3/27/2021
Robert F. VERIFIED CUSTOMER
Problem was solved with minimal inconvenience. Terrel did a fine job. Thank you for a job well done.
3/27/2021
Antonio F. VERIFIED CUSTOMER
I'm satisfied.Did a good job.
3/27/2021
Christopher W. VERIFIED CUSTOMER
He was very nice
3/27/2021
Cliff R. VERIFIED CUSTOMER
wife was totally satisfied with your service and will have Norm Reeves handle all of our service needs
3/27/2021
Timothy R. VERIFIED CUSTOMER
I was unable to attend my service appointment myself so my mother went for me. Manny Sanchez went above and beyond and kept my mother and I updated with text messages letting me know how the service was going and pricing. He was kind to my mom and he was responsive with all my questions. If I ever have an issue with my vehicle I will be sure to take it back to Manny. 10/10 great service
3/27/2021
Margo M. VERIFIED CUSTOMER
The representative that took care of me was very pleasant to care while my knees very professional
3/27/2021
Maria P. VERIFIED CUSTOMER
I like the new place best of all the service and assistance of Hemasu Thank you
3/27/2021
Oscar R. VERIFIED CUSTOMER
Good
3/27/2021
Larry B. VERIFIED CUSTOMER
Thank you!
3/27/2021
Noe C. VERIFIED CUSTOMER
Had an appointment on Tuesday, showed up no one attended me in over an hour and half. Left and had to make another appointment the following day.
3/27/2021
Linda D. VERIFIED CUSTOMER
Mark was very helpful with our situation.
3/27/2021
Chien Chien. VERIFIED CUSTOMER
Your personel told me to change my water windshield sprayer to a new one when actually it should have been readjusted because it's spraying too high ,costing too much, it was a bad advice from your personel.
3/27/2021
Victor M. VERIFIED CUSTOMER
Excellent service
3/27/2021
Edgar D. VERIFIED CUSTOMER
Keep up the good works!
3/27/2021
Michelle R. VERIFIED CUSTOMER
He was very professional, friendly, and thorough. He kept me updated on the progress of my service. if I called and left a message he made sure to return my call in a timely matter. Good customer service skills, good service.
3/27/2021
William S. VERIFIED CUSTOMER
Had to go back twice for a simple oil change. It appears the mechanic did not tighten the oil filter, leaked on my garage floor. I live about 15 miles one-way from the dealership. Need better quality control. Not Terrel's fault.
3/27/2021
Shirley K. VERIFIED CUSTOMER
We were given excellent service. Cindy took very good care of us. Thank you!
3/27/2021
Mike R. VERIFIED CUSTOMER
The wait to pick up my vehicle was 50 minutes totally unacceptable after 20 minutes I said to myself there is some sort of manangement breakdown here. I will find another ford dealer to go to next time. To much waiting here.
3/27/2021
Sean N. VERIFIED CUSTOMER
Trevor was very understanding and accommodating from the very start of my claim. He kept me in the loop with parts availability, ETA and other updates. It was definitely a pleasure working with Trevor Rodriguez.